Excitel Broadband Review: Worst Internet Service Provider (With Screenshots)

[Deleted member 63558]

Packet Loss Continues (Getting 5-10% on the standby) but I'm again seeing the slow speeds.

Last 28 Days of Excitel:

31st Jan - 5th Feb : Speed Issues

9th Feb - 11th Feb: Speed Issues (Continued..)

13th Feb - 14th Feb: Speed Issues

16th Feb - 16th Feb: Connectivity Issue (Fiber Cut)

19th Feb - 19th Feb: Connectivity Issue (No Global Ticket)

25th Feb - 26th Feb: Connectivity Issue

26th Feb - 26th: Very Slow Speed

27th Feb - Today: Huge Packet Loss & Very Slow Internet Speed

18 out of 28 Days, Internet didn't work properly.
CC: @philip marlowe

 

[Deleted member 63558]

1. There is no call/visit from the Excitel yet to fix the issue.
2. There is no call from the Excitel yet.
3. I'm still getting huge packet loss (20-30%) and very slow internet speeds (1-15Mbps).
4. I came to know that LCO still doesn't have Engineer (I suspect).
5. @philip marlowe is not just ready to come up online and take a look.
6. It's the 7th Day (today) and the issues are not fixed.

Updated Screenshots:

Last 28 Days of Excitel:

31st Jan - 5th Feb : Speed Issues

9th Feb - 11th Feb: Speed Issues (Continued..)

13th Feb - 14th Feb: Speed Issues

16th Feb - 16th Feb: Connectivity Issue (Fiber Cut)

19th Feb - 19th Feb: Connectivity Issue (No Global Ticket)

25th Feb - 26th Feb: Connectivity Issu

26th Feb - Today (2nd March): Huge Packet Loss & Very Slow Internet Speed

19 out of 29 Days, Internet didn't work properly.

 

[Deleted member 63558]

It is 8 days since I've made the complaint about the High Packet Loss and Slow Speed with the Excitel, Excitel Nodal and the Local Teams.

But there is no fix/help/update so far. I called the support numerous of times but all they say is the repeated lines.

Last 28 Days of Excitel:

31st Jan - 5th Feb : Speed Issues

9th Feb - 11th Feb: Speed Issues (Continued..)

13th Feb - 14th Feb: Speed Issues

16th Feb - 16th Feb: Connectivity Issue (Fiber Cut)

19th Feb - 19th Feb: Connectivity Issue (No Global Ticket)

25th Feb - 26th Feb: Connectivity Issue

26th Feb - Today (4th March): Huge Packet Loss & Very Slow Internet Speed

21 out of 30 Days, Internet didn't work properly.

 

[Shubham]

At this point I think its better for you to switch ISPs.

 

[Deleted member 63558]

I would have switched if I had option. I talked to 10 ISPs in last 3 days but only Hathway and Excitel are available here.

I visited the known-shopkeepers to ask if there is anyone who provides internet. But there is no.

 

[Shubham]

How about local cable wallahs? I think most cable wallahs in Delhi also give internet services.

 

[Deleted member 63558]

^ Yeah, I visited him. But, he doesn't provide Internet Services. He only provides Cable TV. He used to provide before but now he doesn't.

 

[Deleted member 63558]

I've just came to know that LCO doesn't have Technician anymore (Second Time).

It is 8 days since I've made the complaint about the High Packet Loss and Slow Speed with the Excitel, Excitel Nodal and the Local Teams.

But there is no fix/help/update so far. I called the support numerous of times but all they say is the repeated lines.

Last 28 Days of Excitel:

31st Jan - 5th Feb : Speed Issues

9th Feb - 11th Feb: Speed Issues (Continued..)

13th Feb - 14th Feb: Speed Issues

16th Feb - 16th Feb: Connectivity Issue (Fiber Cut)

19th Feb - 19th Feb: Connectivity Issue (No Global Ticket)

25th Feb - 26th Feb: Connectivity Issue

26th Feb - Today (4th March): Huge Packet Loss & Very Slow Internet Speed

21 out of 30 Days, Internet didn't work properly.

@philip marlowe I hardly have 3-4 days left for my rene

 

[neelakatappa]

When the guy comes to take payment show him the results.

 

[Deleted member 63558]

^ I've been paying online (since it was my first renew).

What happens when I don't pay for the Excitel (Don't renew)?

@Sushubh Does Excitel Team or someone calls for the renew or something like this?