Excitel fiber pon blinks everyday at 9 am

[Ankush117]

Been 3 days and excitel fiber pon blinks and internet disconnects at 9 am everyday and resumes at 6 pm in evening,got 4 antenna Syrotech GPON ont ,can someone help me,it's very frustrating

 

[Sushubh]

Your net remains down from 9am to 6pm? Talk to your LCO. If he cannot provide a resolution, dump Excitel and move to another service provider.

 

[Ankush117]

I talked to them,they say everything is fine on their end,

 

[Sushubh]

so get their support people to come to your place and check for themselves.

 

[Aakash Malhotra]

So your internet stays down for 9hrs and lco is saying that everythig is fine? How is that possible? Like whenever internet goes down , it shows up on my excitel portal as connection inactive for xyz hrs. Lco can check this status as well.

 

[Ankush117]

I told them and they r saying they will look into it,I recently moved from reeltime plan to fiber plan n this problem,I m resenting why I applied for upgrade,

 

[Ankush117]

Can any senior member of this forum tell from his experience whether it's router problem or my optic fiber line problem

 

[JB701]

Defective ONT can also lead to signal dropping but considering that your net is going out for specific period of time it's likely a fiber line issue.

Can you login to the ONT and send screenshot of fiber power?

 

[varishth11]

@JB701 bro same things are happening with me, at around 12-5 pm. PON light keeps blinking and there is no internet. LCO says everything is fine from their side.
When Blinking-
Transmit Optical Power: -40dbm
Receiving Optical Power: -30dbm

When fine:
Transmit Optical Power: 2.4dbm
Receiving Optical Power: -22.4dbm

PLEASE HELP!!!

 

[JB701]

Optical power decreases when more customers are on the network. So this might be the reason for PON dropping.