Excitel Horrible experience

[Poonam]

I just wanted to share my experience with the worst ever internet provider. Excitel is the worst not only in performance but also in customer suppor****t. I have raised a ticket for an issue which was closed with absolutely no resolution. This was repeated at least 4 times and every time i have reopened the ticket but still no one even bothers to try and get in touch with you or provide a solution. I have myself called the so called customer care number multiple times. The first time the line was totally unclear. The agent disconnects and i get a message that the issue is resolved when we did not even get to speak. Post that there was no response to the calls. I have again called today and the call was answered after more than 2 minutes only to be disconnected and put on a recorded message. I have tried calling again after that but no response. Even the local agent who installed the router is not responding to calls. I am unable to recharge or cancel this horrible connection which works only in the room that the router is installed.
I would request everyone to boycott such a fraud company so that no one else is cheated this way.

 

[Lolita_Magnum]

You cannot get good speeds @ cheap and decent customer service at the same time.
If that was the case, corps won't be spending 7Lakhs+ a month for a meagre 50Mbps guaranteed and 200Mbps burst.

 

[symshilld]

Excitel services really depend on your local operator. In my area, the operator is good and people are satisfied with the services.

I would advise you to talk to your local operator instead of raising tickets to Excitel directly. They will (probably) solve your issue.

 

[Smh]

Offtopic- why u added **** when writing support