Experience with Amazon when buying a monitor

[a.c]

Hi all,

Please bear with me its gonna be a long post.

It started off when I bought the monitor (Source
) sold by StorazeBiz and not Amazon.

Things started to go downhill

1. Ordered on 25th September 2020, delivered on September 29th the box was damaged from one side, I thought it won't be a big deal, unboxed it just to find that the monitor screen was completely cracked. Filed for a replacement on 29th itself.
   
2. The replacement arrived on 4th October, the box was damaged at the same spot as the previous box, I knew that the same thing happened again. This time I knew what was gonna happen hence I recorded the whole process from taking delivery to unboxing the product (did it the first time also, since I have heard stories about this happening with delicate items).
3. Filed for a return on 4th October, but I am still waiting for the return order to be picked up (as of 15th October 2020). Every day its the same deal that no one calls or shows up, I then call the customer care but they just reschedule the pickup for the next day and apologize for the inconvenience caused. The pickup has been canceled 6 times.
4. On 5th October I found the same monitor but this time it was being sold by Appario Retail Pvt Ltd, I immediately placed the order, this arrived on 6th October and the box was one piece without any damage whatsoever. I still have the old damaged product waiting to be picked up.

Attaching a few images of the damaged goods. Will keep updating with the progress of the return.

 

[Xposed]

Go file a complaint on national consumer helpline to get it sorted out, this happened with me once and it seems that Amazon is cheating customers with regards to pickups of costly items. I got it sorted out by filing the complaint on national consumer helpline

 

[a.c]

Thanks, will do the by today, and revert back here with any updates.

 

[Lucifer96]

It seems the seller is a third party one. We cannot fully trust their packing return policies etc . I myself ordered a samsung monitor from Amazon but the seller was appario which is Amazon own seller. I got the product without any damage to the package or to the product

 

[a.c]

After numerous calls, and at least 4 calls just today itself, I got a callback from Amazon saying they have initiated a refund, since it has been long without any progress on the pickup side, the refund should be processed within 3-5 working days. Lets see.

 

[Xposed]

It is definitely due to the complaint on national consumer helpline

 

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[mikrotik]

After numerous calls, and at least 4 calls just today itself, I got a callback from Amazon saying they have initiated a refund, since it has been long without any progress on the pickup side, the refund should be processed within 3-5 working days. Lets see.

This has happened in past with me, they initiated refund because of delay in pickup. The refund will be issued but the product will eventually get picked up in few days.

 

[Realme]

I just want to say that this broken monitor looks like a peace of modern art

 

[a.c]

This has happened in past with me, they initiated refund because of delay in pickup. The refund will be issued but the product will eventually get picked up in few days.

That's still better since I won't have to chase them for pickup/refund. Gets one thing off my head to worry about.

 

[LordSpymaster]

Next time try using [email protected]

Emailing here has sorted out all my issues everytime.