Fake data usage reporting by Act Broadband. Customer support is not helping.

[hitech0101]

YOURE RIGHT! FUCK IT! Tomorrow is sunday! Im free! Lets drag act to the fight. Guide me what to do! Act needs to learn a lesson

I really do not think it will any difference to ACT they have plenty of customers . My suggestion take another ISP if nothing suits you more than ACT, then the process generally involves Customer Care -> Nodal/Appallate Office -> PG portal . If pg portal does not work then there is consumer court but i am not sure what you will gain there, since financially you havent been overcharged, just given less for what you pay not sure if that can be contested.

 

[dextermorgan]

As per the technician who called me before resetting my FUP told me that, with the new tool for data usage in place, some IPs were not pushed(or got missed) to the new tool. Whoever's IP missed out, had wrong usage issues. May be your FUP was reset but your IP was not pushed to the new tool. He was saying, for DHCP users it was not a problem but for people with MAC binding enabled or private static IP it was a problem.

Im on static ip :/

 

[dextermorgan]

Complained on Pgportal. Lets see.

 

[gopichandpai]

Call them up and ask them to push your IP to the new tool. See if you can get hold of a technical person when you call them. That should fix the wrong data usage for you.

 

[broadband.act]

Hi All,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet