Flipkart News, User Experiences and Updates

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So for a relative on a phone exchange, product not delivered after waiting multiplee days.. Sitting in the hub and order being postponed day after day. Finally cancelled, stating the same reason. They are not refunding the protect promise fee.

They acknowledge delivery issues, tried to order replacement that also ended up stranded at their hub. Never taken out from their hub for delivery - due to issue from their side. Still we are the ones having to bear the fees.

Edit: After half hour with Customer Care, they refunded as GiftCard

So that's a positive, but yeah we shouldn't have to fight for such thing.
 
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Spoke to the relative in detail, this is the 3rd order in 6 months that has been cancelled without delivery. He lives in the heart of Coimbatore.
He went and spoke in person as well it seems and offline feedback he got was the margins are low, so there is ongoing dispute within their logistics and staff issues as well - and hence many items in certain pockets are being outright rejected from being delivered when the margin/cost for them falls below their threshold.

He is ofcourse pissed, that Flipkart continues to accept orders to his pincode while the issue remains ongoing. And charging non-returnable fees.
 
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