Frequent Disconnections on BSNL FTTH

Messages
15
Location
Uttarakhand
ISP
BSNL FTTH
I recently installed a new Bsnl Ftth connection at my home (preferably for gaming) as I don't have any other option to go for. DL and UL speed are very good all the time even more than the speed limit of the plans, like I have 50 Mbps plan and always get 65-70 Mbps DL and UL on speedtest.net.
But the connection has some serious issues, I can't play games on it like FIFA 20, PUBGM, F1 2020 and many other.

First of all in PUBGM, I can't even start the game, its always stuck on checking connection and then says servers don't respond.

Coming to FIFA 20, I can start the game but get frequent disconnections in the middle of the game. I asked game technicians for help, they told me to ask my ISP to open certain ports they are providing me. Can I do that? Will Bsnl open ports for me ??(This is on top of my priority list)
And on other games I encounter high ping issues.

Any help will be much appreciated.
 
I think BSNL uses public IPs mostly, you can forward the ports on your router. Can you tell the ONT/Router you have?
 
BSNL doesn't block ports, the problem is new ONT firmware, the only solution is to put ONT in bridgemode and use router or sometimes UPnP.

Post tracerts and vmPing for 5 min durations to those game servers
 
i would suggest going with @Realme suggestion and get another router and put your ONU in bridge mode.

That said, Syrotech does have a port forwarding screen. You need to login to your router > Security > Firewall > Custom and add a rule there.

With a seperate router with UPnP support, games can request router to open ports without you having to do it yourself and UI of the routers will be much better.
 
@Realme
The ports the asked to open through my ISP.

TCP: 3569,8080,9946,9988,10000-20000,42124 UDP: 3659,9000-9999

My UOTrace, VMping and tracerts results to the game server respectively.

I uploaded my speedtest results too in case you want to check my internet strength.
 


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i would suggest going with @Realme suggestion and get another router and put your ONU in bridge mode.

That said, Syrotech does have a port forwarding screen. You need to login to your router > Security > Firewall > Custom and add a rule there.

With a seperate router with UPnP support, games can request router to open ports without you having to do it yourself and UI of the routers will be much better.

Is this the port forwarding screen you talking about.
 

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@outofcontext77 strange🤔 it seems you are behind a double NAT by seeing the second hop on your trace route. It's a private ip range 10.x.x.x series ip.
At most in all regions they provide a public ip only.can you able to share your ip which is shown in your ont WAN information by hiding the last two octet
 
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10.xx series wow, it's a private ip range, not usual on BSNL. btw BSNL has some ongoing Dehradun-Delhi link work going on.

That NAT panel settings don't work anymore after ONT firmware(Post BOTNET attack), don't waste your time on it.

When I asked you to vmPing over 5 minutes, I wanted to know packet drop rate.If I suppose packets don't drop a lot(no more than 2 packets out of 10)
then you are probably plagued by useless ONT NAt settings and lastly which can't be helped US server pings.

GoldenRule: Things on internet start breaking to the point of no return at altar of 200ms latency.
^Can't help you with that, also game designer aim for <80ms or <100(in absolute worst scenario) for local server, you can probaly go shore to shore in US withing 75ms)