Hello! I am using BSNL Broadband from 10 years. I am current using plan of BB 675 ULD also called 5 GB/day plan (Upto 10 Mbps till 5 GB/day, Upto 2 Mbps beyond) for which I pay around 800 rupees after taxes. Till last month I use to get 3-4 mbps speed during day and upto 6 mbps at night. But from last 3 weeks the DSL was getting on and off and the internet connectivity was keeping lost. So I made a complaint and they send line man to change the port last week. Since I one week I am getting such a horrible download speed of around 0.78 mbps but stable connection on my broadband. Now whenever I make complaint, they this is the best speed you can get. I am very angry at this kind of service and want to make a complaint to the apex. Please tell me the procedure to make complaint against this service. And what is wrong with my connection here?
Here you can see the speed: Speedtest by Ookla - The Global Broadband Speed Test
Attaching the details of the connection:
Here you can see the speed: Speedtest by Ookla - The Global Broadband Speed Test
Attaching the details of the connection: