https://www.youtube.com/watch?v=OzUTCXKnmZg&feature=inp-tw-pinlol. what servers? from what i understand hangouts is not a locally hosted platform. it is powered by the same technology that powers google video chat and google plus. if google servers had indeed crashed, it would have affected a large number of people using their other services. looks like a lame excuse to me. in any case, google is probably going to get in trouble for not using Shri in the video posted above 