Hathway Broadband Delhi Review

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So after some hiccups, finally decided to try out Hathway by keeping my airtel broadband in Safe Custody. So far the experience is awesome compared to the slow speed of airtel. Airtel refuses to provide more than 4MBPS in my area and charges 899 bucks for 2MBPS@9GB FUP, 512kbps.

In case of Hathway, I paid 899 for 50MBPS@20GB FUP, 1MBPS plan. I paid total 3077 for 3 months.

This is the latest speedtest results.

This is the speed in IDM


Pros:
1. Connection is reliable and I experienced no throttling yet.
2. Speed is stable and ranges from 3-5MBPS (download speed in IDM)
3. Got a login free connection i.e permanently logged in to the internet.
4. No installation fee.

Cons:
1. Customer care is not responsive and takes at least 24 hours to respond to complaints unlike airtel which resolves my problem within 2-3 hours.
2. The engineer told me that my old TP-Link WD8968 would not work with Hathway. Hence, I have to dump it now. I have used it for less than a year with more than 2 years warranty remaining.
3. No landline connection like airtel.
4. Again did not get the connection in their guaranteed 2 days and had to call their office repeatedly to provide the connection.

So far it is too early to judge, but if the connection remain stable then I will disconnect my airtel connection permanently.
 
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Hathway's speed has deteriorated a lot from the last month. It is unstable and at night download speed is 512kbps and upload is 4mbps. From the past few days, speed never goes above 4mbps compared to the first month when it was 32mbps.

This is the latest speed from the 50mbps connection.
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if you are not getting 80% of advertised speeds. complain. pgportal might also help.
 
I am anyways going to disconnect them by the end of this month. Don't want to deal with their stupid customer care again.
 
Now having problems in disconnecting. Called their CC 3 times in the past week requesting disconnection. They give their standard reply that it will be done today and after that no response.
 

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