When they install my 4 mbps plan, it was 2 mbps the technician told me to wait.... and as I watch he test the speed on speedtest.net and show me the speed it was 2 mbps. So he call up the Aitel station or whatever it is, and talk to the guy at the end to increase the speed. After a few minutes he check the speed and it was 2mbps still. So he call up again and again several times to make it 4 mbps and after 20 minutes, he load speedtest.net again and VIOLA the speed comes around 4mbps and they they ask me to confirm the speed, I told them 3.07 mbps :thumb:so my advice is you call the modem installer guy or the technician guy to fix it