Help me!!!!

[mandyyy]

I had given application to change my bb plan from 250 to Home 500. The lady over there told me that it would take a day or two to change the plan. Then I checked portal on 3rd of this month. It was showing 500 plan. So I called cust care to confirm it. They told me the same. So I downloaded approx 1.5GB during night hours on 4rth. But those are shown as countable units on portal. So I went to exchange. The subdivisional engg told me that I should have confirmed first with the exchange and not to believe on portal or cust care.Now my problem is I have downloaded 1.5GB on that day.My 500 plan got activated from 5th.So how will be my billing?Will be separate for different plans?How much data transfer I can do?Is it like (1GB / 30days) * 4days +(2.5GB / 30days) * 26days= ?ORI will hv to pay extra for 1.5GB?Please reply.........

 

[Deleted member 10390]

I had given application to change my bb plan from 250 to Home 500. The lady over there told me that it would take a day or two to change the plan. Then I checked portal on 3rd of this month. It was showing 500 plan. So I called cust care to confirm it. They told me the same. So I downloaded approx 1.5GB during night hours on 4rth. But those are shown as countable units on portal. So I went to exchange. The subdivisional engg told me that I should have confirmed first with the exchange and not to believe on portal or cust care.

Now my problem is I have downloaded 1.5GB on that day.
My 500 plan got activated from 5th.
So how will be my billing?
Will be separate for different plans?
How much data transfer I can do?

Is it like
(1GB / 30days) * 4days
+
(2.5GB / 30days) * 26days
= ?

OR
I will hv to pay extra for 1.5GB?

Please reply.........

You have got the Maths right. You will have to pay for the extra usage and next bill will be billed according to the figures you have mentioned.

To avoid a huge bill, a written complaint with receipt to Nodal officer and appellate authority. Address and Phone no on the backside of your bill. Please save your portal page showing plan change as a proof for later period. I think you missed the effective date and provisioned status while checking the portal.

A pity you missed this

Precautions during BSNL Plan Change

I am quoting this here that at least others can benefit from this.