@kd1 Did you disable IPV6 ?Try for a week your Internet connection/modem , "as it is where it is !"a)From modem save settings to harddisk, b)or save as screen shots all modem pages, orc)copy data in a nice notebook .( Old exercise note book , we use in schools !)Para two : Diagnostics page in modem is seen only if there is a problem/ or no internet connectivity.