How effective is Public Grievances Portal (PGPortal)?

[jason29]

Today i posted my grievance in PG portal, just want to know how effective the action will be. Do people check the grievance and take action.

 

[x720]

Very.
Yes.

 

[Sushubh]

Reliance? No
BSNL? Usually
Airtel? Never tried
Idea? I did get a call but no resolution

 

[jason29]

It is for BSNL friends, waited 7 days for them to fix the issue. But none came or fixed it. So posted it in PG. If it is effective i should have done it by Thursday or Friday damn today is Sunday.

 

[Sushubh]

I even tried once to complain about issues with online booking through Indane Booking System. Problem was not exactly resolved but they sent a cylinder on priority which kind of helped.

 

[jason29]

Wow nice to hear that, i will update my status here..hope they take swift action

 

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[redpen]

Well it help me felt very effective, engineer him self visited my home and had to sign some documents stating that problem is solved, on top of that got three calls and letter to verify the same.

 

[LordSpymaster]

Wow. Seems PG Portal is quite effective. What all can be complained over there? Mobile and Internet services?

 

[x720]

Yes and other govt departments.

I guess you can complain about other companies too, if you know the right department.

 

[Deleted member 10390]

For me the local engineer purposefully delayed because I complained online at Bangalore.