how long for plan change

[Zaman2011]

For checking / accessing BSNL emails use mail.bsnl.in. Id is normally [email protected] and default password will be password.

No. It is not working. I tried with all things at mail.bnsl.in including my broadband password, the default "password" as well as the landline number without the STD code. Nothing seems to work out. It is a connection from 2008 if that makes any difference.

Secondly, I am trying to register at self care using a gmail address. There is rains for the last 45 minutes and so, DSL is going off continuously as has been the case always with BSNL. So, self care is continuously timing out and not registering. But finally when I managed to go the next page after wasting 45 mins I see this bloody error

"Broadband User ID is Invalid or You do not have Active Broadband in Your Service."

I had used [email protected] that I use for broadband configuration for user ID. What else is user id.

 

[Deleted member 10390]

Try just username. No need to use @bsnl.in. If you add @bsnl.in, it is email ID. I am amazed that password didn't work. Did you by mistake had any caps ON ? If no such error, you have no other option than contacting BSNL office.

 

[Zaman2011]

Try just username. No need to use @bsnl.in. If you add @bsnl.in, it is email ID. I am amazed that password didn't work. Did you by mistake had any caps ON ? If no such error, you have no other option than contacting BSNL office.


Mail at mail.bsnl.in is not working and still shows.

The username and password you have entered do not match. Please try again.

And I have even typed in a notepad this time and pasted it to make sure it is the broadband password but still showing the same error.


For self care, I tried with both the @bsnl.in and tried without it too. Right now I again tried with simply the username part without the @bsnl.in but it is showing the same error

Broadband User ID is Invalid or You do not have Active Broadband in Your Service.


I have been contacting them tons of times for one and a half months and my plan has not yet been upgraded and I do not have any specific information. Not sure how contacting them would help but maybe that is the only option being a BSNL customer. No offense but if there would have been a better ISP or for that matter any national competitor in Guwahati I would have kicked their arses off and taken a new connection from some other provider with the speed at which things go in BSNL. But sadly even that is not an option and BSNL is the only provider here.

 

[Deleted member 10390]

I understand your feelings. At times BSNL can be very torturing. A few other users has also reported problem registering at the portal. They contacted customer care who mailed them ID and password. May be you should try that method. Also make a call to your exchange tomorrow or visit the broadband section. Ask for your email and password. Also seek their assistance in registering at portal. You can ask them check the status of your plan change in their computer.Also use the link in post no. 18 (option 4), users has reported response in 2-3 days. If nothing works, write to Nodal officer and Appellate authority (with acknowledgement). ID, address and phone no. behind your bill. Call them and seek help.