How to escalate my problem to Excitel management?

[Thampsai]

Can someone please let me know how to escalate to Excitel management. I raised ticket for frequent disconnection and it gets closed without any solution. I call Customer care and they blame me for closing the ticket. The issues are still unresolved. When I ask to close the account and refund, they say that they cannot refund the remaining amount because of their policies. I am now stuck because of their shitty service. I would like to escalate to the higher management. Can anyone please point me to the correct contacts?

 

[unnecessary]

They will not refund your money after you have paid them with the exception being unavailability of service.

To contact their higher management just DM Shreya on LinkedIn and your issue will be resolved (as I have done a few times and have gotten through).

Shreya Excitel

 

[anmolbhard004]

this is good aaj tak I tried airtel officials on linkedin and never found one.

 

[Jonas]

Like she has created a LinkedIn profile to attend to escalations.

 

[manu1991]

I only clicked to check if her last name was Excitel.

 

[igloo]

Be ready to give reference for her future jobs.

 

[Hitori_Abhito7]

Hope your issue gets resolved ASAP @Thampsai . Btw, if you have an IT background, try getting in their network operations team so that you can also help others from the inside.

 

[Powerful84tiger]

Assuming your from Hyderabad, looking at your profile, you can try sending an email on raj.beesetty@excitel.com (NOC manager) or habeeb.mohammed@excitel.com (Zonal manager)

 

[unnecessary]

Mails will never work (personal experience) doesn't matter even if it's their CEO.

 

[Powerful84tiger]

Then they can lodge a grievance on CPGRAMS-Home