you have to go to the nearest sanchar haat if you want to get refund, along with the instrument MTNL gave you. They will make you write a letter too asking you wish to surrender your connection. You might get Rs 500 back if you gave this security deposit.
Also call 1500 to make them cancel your connection.
Yep. As @anant.del mentioned, write a letter and take all of the equipment(down to the last wire that they gave) to their office. I don't remember that calling helped because the person would ask you to visit the sanchaar haat anyway. Then be prepared to go up and down their office completing formalities. lol For the refund, they will give you account clearance. Make sure your past bills are paid. The account officer will tell the remaining procedure.
In my case, I was asked to pay one more bill and wait for a month before applying for refund. I never went back though. lol
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