Hi,
I just surrendered my MTNL modem in Mumbai and can gladly share my experience with you.
I had applied for a wifi modem in May 2013 but MTNL seemed to be running in short supply even in June end and failed to carry my request out. I decided to buy my own wifi modem
router and purchased a
TP-Link. After using the new one for 3 days and assured of its performance I finally decided to surrender MTNL's modem.
You need to write an application to MTNL mentioning that you are surrendering the modem and stating the reason for doing so.
IMPORTANT: application has to be from the owner of the MTNL connection and signed by him/her. Please carry ID proof of the owner with you at the time of submission of application.
My connection is still in the name of my late father and MTNL's staff did raise some issue regarding it but ultimately went ahead with the procedure.
Application has to be in triplicate i.e. 3 copies.
Along with the modem, they ask for the power adapter, cables/wires, splitter that MTNL had provided at the time of broadband installation. Luckily I had all these intact with me, I'm not sure what would they do if some of these are not available for surrender. Knowing MTNL, they might make you run from pillar to post.
Go to your local telephone exchange which caters to your area only. You will be guided to the store staff who will accept your modem and accessories and stamp the copies of your application. They will return 2 copies back to you, 1 of which will have to be submitted to the broadband desk who will acknowledge the receipt and hand over the final copy back to you.
I faced a minor hiccup, as I had alread applied for a wifi modem (which wasn't delivered ultimately), I had to get that work order cancelled. If you are in a similar position, chances are that you might have to become an MTNL peon for a few minutes and request the relevant department to cancel the work order and give a letter for cancellation which you submit to the broadband desk.
Another event that happened while i was at this...the broadband executive while updating my request on their system accidentally deleted
ADSL service subscription from my account. Seems like she did it wrongly, coz my broadband connection is working fine. She realised her mistake immediately and called up associated department to ignore this cancellation.
This is my experience, I'm sure this isn't the end of it. I need to monitor my subsequent bills to see if they have actually cancelled monthly charges for their modem or they r wrongly charging me for it.
Hope my narration has been helpful.
Have a great day