Incorrect BSNL Billing Issue :: Help Please

[icycool25]

Hi Guys,

As you all know that UL 750 plan is Kolkata is now available at Rs.500, I had shifted to this plan on the 12th of December 2008. But unfortunately, my BSNL bill for Dec 2008 shows a huge amount as a BB Usage Charge.

First, let me explain the plan change and all.

I was on Home 500 (with 2.5 GB of free data transfer) till 11th Dec 2008 and my data transfer till the 11th was 1002.69 MB (Excluding Night Usage). The UL Plan change was effective from 12th December.

So accordingly, I should have been entitled for (2.5 GB / 30 Days) * 11 Days = 938.66 MB of free data transfer till the 11th of December. Now, since I had made 1002.69 MB of data transfer, it means that I should pay for (1002.69 - 938.66) MB = 64.03 MB. So, I should have paid 64.03 MB * 0.80p = Rs.51.22 only as BB Usage Charges. But unfortunately, the BB Usage charge shows Rs.224. And thats what I am shocked about.

This is my Bill Break-Up for Dec 2008.

Fixed Charge(Telephone Rent for Dec 08) = Rs.120
BB Fixed Charge(for Dec 08) = Rs.500
BB Usage Charge = Rs.224
Service Tax = Rs.101.28
Educational Cess = Rs.2.03
Secondary & Higher Edu Cess = Rs.1.01
----------------------------------------------------
Total = Rs.948

So can someone please help me out in this ? What do I do now ? I am sure there is a big mistake from the end of BSNL itself.

Any help and suggestion is welcomed. Thank You.

 

[essbebe]

Download the usage data from portal
In MY orders see effective date of transfer.
Take print outs to show A.O.

Appears you have been charged
rental 173 /= approx for 10 days (500/30 x 11)
rental 500 /= approx for 20 days (750x2/3)
usage 51/= approx
Total 724/= give application for
credit adjustment in next bill.
quoting note 4 below Your case.
Calcutta Telephones
1) * This Tariff is valid for six months (i.e up to 13.05.2009).
2) Customer apply within 3 months i.e from 15.11.2008 to 12.02.2009 will get this
facility .
3) Existing unlimited Home & Business customer may migrate to this plan on
application basis.
4) Migration from any other plan is allowed

* Extended upto 31.05.2009.

 

[cum_trishna]

Only the AOTR can help you.If you have been billed wrongfully be sure you will get adjustment.Nothing to worry.You just have to meet AOTR personally and submit an application in written about this matter.

 

[icycool25]

Download the usage data from portal
In MY orders see effective date of transfer.
Take print outs to show A.O.

Appears you have been charged
rental 173 /= approx for 10 days (500/30 x 11)
rental 500 /= approx for 20 days (750x2/3)
usage 51/= approx
Total 724/= give application for
credit adjustment in next bill.
quoting note 4 below Your case.
Calcutta Telephones


@essbebe,

First of all thanks a lot for taking time and looking into my problem.

I think you made a mistake here :

rental 500 /= approx for 20 days (750x2/3)


Since UL 750 plan is now Rs.500 in Kolkata, it should have been something like this : (500/30 x 20days). But anyways, there is no problem in the Rental, since they have charged me a flat Rs.500 for it, along with the normal Telephone Rent and nothing else, as shown in my break-up.

And secondly, I checked with the Usage Portal and its clearly mentioned there that the UL 750 Plan was provisioned on the 12th of December. And till 11th of December, my usage was 1002.69 MB as I mentioned before. So, if I am not mistaken, the usage charge should have been as I had said.

But thanks a lot to you essbebe, you helped a lot. I think I have to meet the AOTR to get this settled.

Only the AOTR can help you.If you have been billed wrongfully be sure you will get adjustment.Nothing to worry.You just have to meet AOTR personally and submit an application in written about this matter.

Yes, that seems to be the only option right now. I am going to meet him soon to work it out. And thanks a lot for your reply, cum_trishna.