I just wanted to publish this online that how Indiatimes Shopping har@$$ peoples. I had purchased 50SMS pack from Indiatimes shooping on 04 Nov 2004, the payment was made through netbanking and from that day I was unable to send a single SMS to my mobile(9890926117), but SMS get debited from my account as after sending SMS it gives the message of success that your SMS has been send, but to my horror it never reaches to me. After this I called Indiatimes SMS customer service (011-23302586), there people are rectifying this error from last two weeks but they are unable to resolve the problem, GOD knows what kind of technical team Indiatimes has got with them that they are unable to resolve the issue, till now I would have atleast called them everyday, and each third person picks up the phone and ask me all the details which I have already told to someother person, this is going on from the day I purchased the SMS pack, now situation is worsen when I talk to the technical team they say we will get back to you within an hour but they never get back to me... on 16 Nov 2004 I got the honour of talking to some of there senior person named 'Parav' or 'Parab' he didn't told me what post he hold in Indiatimes but may be he is TL or PM, so he also started asking me the same information what other peoples has already got from me and this time I really lost my nerve and I started shouting on him like anything so he kept the phone and after this incidence the phone was never picked up. I would like to know from Indiatimes people that this the way that Indiatimes deals with there cutomers? If they didn't got enough caliber in there team to solve the issue why they charge? If you are taking money from your client you have to give proper and full service. And this is not the first time I had been harssed by Indiatimes peoples. Iam planning to go to 'Consumer Dispute Redressal Forum'. As I am also Software Engineer working in Pune and I know the implication of such thing on peoples and project when the issue is raised by customer. I think Indiatimes lacks in professionalism.