Jio fiber Complaint Done 2 days ago, Reschduled service !

[Dravin]

I have done complaint 2 days ago, but no one come to visit my fiber connection and they rescheduled the connection to more than 3 days from now. Any suggestion will be helpful, No internet For 2 days.

 

[81163]

mail to prioritycare at jio dot com .

 

[Deleted member 83050]

If you are from a Tier-1/Tier-2 city, be prepared for further delay in resolution. You can try escalating it via twitter. You can also visit the nearest Jio Store and get the FR lead's number, try contacting them directly. My airtel fiber connection went down last week and i tried this. While most issues take 7-10 days to get resolved in my area, it took them somewhere around 48 hours to fix my issue(some optical power issue and a fiber cut) when i called the FR(fault resolution) technical lead. Keep your ticket number ready before calling them.

 

[Deleted member 83050]

@Sayantan Escalations don't work at all in case of airtel atleast. It would be the same in Jio also i guess. It's the same process again, you will receive a call from their cc saying that technician has been assigned etc etc and we will resolve your issue in next 48-72hours. If one expects that their problem will be addressed immediately, it's not gonna happen.

 

[Dravin]

Sad life, Finally they fixed it after 5 Days. Airtel Service is far better than JIO Fiber, Airtel automatically lodges the Complaint and Solve it before the Desired Time. I dont have to call Airtel customer care.

 

[Shravan1]

Its been 5 days but no technician is coming to fix jioair Fiber what should I do

 

[81163]

Go to consumer forum