Jio Fiber technicial re-scheduling visit

[Vishwasp13]

Hi Folks,
Its hardly 2 weeks I shifted to Jio FTTH from BSNL, and the connection has already started giving me problems. The router is blinking red (no internt) since last two days, raised a service request but to no avail. I called the customer care 10-15 timse but no luck someone (probably technician) re-schedules the visit from backend. Looks like the customer care has no control over the ground technician and they are free to re-schedule the visit as per their own will.

Does anyone here know how can I get this escalated? I've called the Appellate phone number as well on the third day but no luck. I feel BSNL was much better than Jio, service wasn't great but it never shut down completely. I feel like throwing the router and STB in garbage but I've already paid in advance for 6 months.

 

[Skye]

Usually, mailing to prioritycare (at) jio.com should help.

Also, always take mobile number of people who were there to provide you connection. In my case, the people who installed connection gave me their number themselves because I have a history of reporting things to higher level with Jio.

 

[Vishwasp13]

Thanks @Zuke, I'll try with the email ID suggested. I already have the number of the technician who installed and he is the same person to whom the service request is assigned. Reaching out to him on phone has been futile as he comes up with excuses to express his inability to visit the premise. His behaviour is totally unprofessional, so the only option I have is customer care. I wonder if Jio follows any SLA, 2 days of outage is just unacceptable at least some sort of notification should've been sent to the escaltion team for ageing service requests.