So, it's been months since I'd gotten this connection, one thing I'll give them due credit for is their uptime, it never goes down.
However, all good things end pretty much right there. The internet speed is extremely unreliable, I've a 100Mbps plan and, alot of the times during the day (6 AM till 5PM) I can expect speeds nearing or at 100Mbps, but post 5PM? That's a nightmare. But my biggest issue is not my speed dropping to 60Mbps, not at all, my issue is the serious amount of latency and packetloss I experience so very often.
Let's say it like this; I'm from the northeast, where I should be getting ping around or below 40-50ms to Mumbai servers (and definitely lower than that to Singaporean servers), I tend to instead get pings that near 80-100ms (I can never tell, because of how inconsistent it is. Within seconds it'll change from 80, to 77, to 92, etc, Mumbai servers), this is during the day where I receive little to no packetloss. Comes evening, we'll be staring at anywhere from 5% to 30% packetloss as a given, pings nearing or spiking above 100. Well, alright, let me contact them. 5 times I've tried over the span of 6 months, each time, they would say a "technician" would visit me, but not once have they done that, when I personally called our technician, two people came, and all they did was elevate my airfiber's outer device's height by approximately 5-10m, on a pole provided by me, and charged me 1,200 inr for 2 hours of work. And an additional much because they extended my ethernet cable a tiny bit. Today, I had to call them again, which lasted 15 minutes out of sheer frustration.
Their technical support is more like a joke, initially, I stumbled upon who was a normal customer support agent, after explaining my issue to them time and again, they were fixated on "so your issue is low speed", no, ma'am, it isn't. So anyways, she forwarded me to another agent who was supposedly from the "technical department", after waiting on hold for roughly 5 minutes, I got connected and she asked me, straight off the bat, if it's a speed issue. I took a minute to explain, and then she said, again, "is it a speed issue", then I asked her "do you know what latency and packetloss is", to which she replied no, I used the term "ping" once and she said, and I quote "yes I know ping, that is present in games, what is packetloss?" (In hindi), I kid you not, I, a 17 year old, had to explain to a grown technical support agent, what packetloss is, in a way I would to a 5 year old. This is Jio's technical team. Anyways, she's promised me this time that a "senior engineer/technician" will visit me, we will see how that goes. So far? Don't get it, the customer doesn't know anything that's beyond slow speed, they're not educated on technicalities, and god forbid you get an issue, you're almost never getting help. Not unless you pay them again for them to visit you over and on top of the recharge you already do.
However, all good things end pretty much right there. The internet speed is extremely unreliable, I've a 100Mbps plan and, alot of the times during the day (6 AM till 5PM) I can expect speeds nearing or at 100Mbps, but post 5PM? That's a nightmare. But my biggest issue is not my speed dropping to 60Mbps, not at all, my issue is the serious amount of latency and packetloss I experience so very often.
Let's say it like this; I'm from the northeast, where I should be getting ping around or below 40-50ms to Mumbai servers (and definitely lower than that to Singaporean servers), I tend to instead get pings that near 80-100ms (I can never tell, because of how inconsistent it is. Within seconds it'll change from 80, to 77, to 92, etc, Mumbai servers), this is during the day where I receive little to no packetloss. Comes evening, we'll be staring at anywhere from 5% to 30% packetloss as a given, pings nearing or spiking above 100. Well, alright, let me contact them. 5 times I've tried over the span of 6 months, each time, they would say a "technician" would visit me, but not once have they done that, when I personally called our technician, two people came, and all they did was elevate my airfiber's outer device's height by approximately 5-10m, on a pole provided by me, and charged me 1,200 inr for 2 hours of work. And an additional much because they extended my ethernet cable a tiny bit. Today, I had to call them again, which lasted 15 minutes out of sheer frustration.
Their technical support is more like a joke, initially, I stumbled upon who was a normal customer support agent, after explaining my issue to them time and again, they were fixated on "so your issue is low speed", no, ma'am, it isn't. So anyways, she forwarded me to another agent who was supposedly from the "technical department", after waiting on hold for roughly 5 minutes, I got connected and she asked me, straight off the bat, if it's a speed issue. I took a minute to explain, and then she said, again, "is it a speed issue", then I asked her "do you know what latency and packetloss is", to which she replied no, I used the term "ping" once and she said, and I quote "yes I know ping, that is present in games, what is packetloss?" (In hindi), I kid you not, I, a 17 year old, had to explain to a grown technical support agent, what packetloss is, in a way I would to a 5 year old. This is Jio's technical team. Anyways, she's promised me this time that a "senior engineer/technician" will visit me, we will see how that goes. So far? Don't get it, the customer doesn't know anything that's beyond slow speed, they're not educated on technicalities, and god forbid you get an issue, you're almost never getting help. Not unless you pay them again for them to visit you over and on top of the recharge you already do.
