So, they are willing to offer something good but fail to do so. How does that help the end user? Intentions do not really matter when you do not deliver in the end. They have some of the best broadband plans today but do you see me or other folks running to get their services? No. A few that have moved have been lucky to get a decent experience. A bunch are suffering and are considering moving back to their previous service operator.acc1444 said:I am talking about particular situation when they introduced cheap mobile connection and situation occurred after that.
As I am telling you, RL is willing to offer best service with best technology but at end user, it doesn't work well perfectly due to bill disputes, some network issue with GSM especially here(I live in very populated area. Sometimes, I get frequent voice drop on call or sometime it disconnects), frequent down time with Broadnet due to cable operator who is maintaining cable installation and maintenance.
I have no doubt on technology and service reliability.
What is the point of launching something if you cannot deliver it properly? Why blame the executives when the company does not have the desire or the will to fix the mess with their services? The blame goes to the company which is responsible for everything. And I can safely say I am not alone here who has decided to stay away from anything Reliance branded.
Ask here how many people are using Reliance branded mobile and DTH services. Few people are going to raise their hands.
You sound like a PR piece when you say that the company has the best intentions in mind when they launch something but fails to deliver because of the low level employees. Airtel managed it just fine before they decided to fuck it up all. They had such a tight control on the lowest of employee that it was a rare sight to see here in India.