Need Help for Upgrading from SD to HD.

  • Thread starter Thread starter piku99
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Hello frnds my d2h hd box is installed last evening. The technician stated the HD pack will get activated within 2 hours. After waiting for 4 hours, I called up customer service. They are very unprofessional. Could not respond to my queries and when I wanted to speak to a supervisor, they kept me on hold for around 10 minutes and disconnected the call. They did it twice. I sent a mail to their customer service and have not got any reply yet. When I am login in to d2h website, the HD hardware is showing active along with the platinum package. Also last time Rs. 1000 got credited to my account. Now its only showing 400. I am absolutely clueless about what needs to be done in this situation. It has been more than 12 hours and my pack is not activated. Neither I got any cashback credited.

Please help me..

which area do you live in?
 
I live in Kolkata. And can anyone please provide me with the number where I need to contact regarding the activation of my package and the cash back, I am eligible for? As it is not yet activated.
 
U can write a mail here: [email protected]

Or try calling: 033 - 64990295

And when u r sending an email, u shud mark a CC to the Customer care mail Id as well. Mention all ur troubles in that clearly.
 
I have already sent a mail to [email protected] and marked customer care in CC as well. Got a call from CC yesterday and the lady said it will be resolved by 04.00 PM 08-June-2012 but is still not resolved. I actually understood the problem. They activated my system as multiroom connection. That is what the lady informed me yesterday and said it will be fixed. But no luck still now. Neither I got my cash back, nor I am able to access the HD Channels. And on top of that my balance is getting deducted as multiroom connection. Is there any way to get a refund back from them, for the HD Box, if I terminate the connection????
 
U have to follow up in order to get the amount refunded. I will PM u a number, try calling that. I got that number when i had registered a serious issue with them, and it had gone to very higher levels. Chances are that during normal times of the day, u might not be able to reach that number, but during later parts of the night, may be say after 9 PM, u would be able to reach it. Explain them ur whole issue, if i understood right, u have the following issues:1) Ur activated package is not the Platinum HD pack, that u opted for2) U didnt get the promised cash back3) U r being charged for multi room connection, despite having a single and so u need refund of the excess deduction.Explain them all these issues clearly over phone, and tell them its a genuine complaint.......also tell them very politely, that u might be compelled to go to TRAI if this is not fixed.
 
U have to follow up in order to get the amount refunded. I will PM u a number, try calling that. I got that number when i had registered a serious issue with them, and it had gone to very higher levels. Chances are that during normal times of the day, u might not be able to reach that number, but during later parts of the night, may be say after 9 PM, u would be able to reach it. Explain them ur whole issue, if i understood right, u have the following issues:

1) Ur activated package is not the Platinum HD pack, that u opted for
2) U didnt get the promised cash back
3) U r being charged for multi room connection, despite having a single and so u need refund of the excess deduction.

Explain them all these issues clearly over phone, and tell them its a genuine complaint.......also tell them very politely, that u might be compelled to go to TRAI if this is not fixed.

Thank You so much brother. I will surely go ahead and give it a try tonight.
 
Thanks a ton friends for helping me out. My package is finally activated. And also another 400 bucks is credited to my account. The first 400 n something was for free first month viewing. And I hope the 1200 bucks will also get creadited to my account very soon. Thanks ones again for taking time out for me, posting replies and helping me out. Greatful to all of you. Thanks a ton..
 
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