Need help in connecting TP Link Deco x20 Mesh Router via PPPoE to Airtel Xstream Fiber

[abswain]

I have a TP-Link Deco x20 Mesh Router which I wanted to connect to internet directly via PPPoE using Airtel's Nokia G2425G-A ONT.
I had raised a request with Airtel, and they confirmed that they have enabled Bridge Mode on LAN 1 on the ONT.

Following that I configured the Deco IPv4 PPPoE using username ([email protected] - this is the DSL ID and password which is the account number). However, the Deco router does not get an IP. I tried even setting the VLAN ID = 100 but no luck.

Is there anything I am doing wrong or missing? Need help.

 

[Deleted member 83050]

Try connecting via Dynamic IP and check for firmware updates. Update to the latest firmware and try again. Also don't share your DSL ID on a public forum.

 

[anmolbhard004]

@abswain go to Nokia ont webpage and check if lan 1 is in bridge mode

 

[abswain]

Thank you Rajat. Dynamic IP works fine, however I wanted to connect via PPPoE to make most performance of the Deco router.
Firmware is also up to date.
The DSL ID is shared is a mimicked one, not the real one.

 

[abswain]

@anmolbhard004 - Verified. Lan 1 is on Bridge mode. Rest 3 is on Route mode.

 

[vishalrao]

If you are connected wire to first port try last port instead? Maybe you have the port position mixed up?

 

---

[abswain]

@vishalrao -Tried with Port 4 as well. No luck. The "LAN LED light" only lights up with Port 1 on Bridge Mode.

 

[81163]

airtel by default support port 4 bridge mode ... so change route mode to bridge mode ....

 

[abswain]

@Sayantan - Tried on both Lan Port 1 and Lan Port 4. Does not work.
Airtel backend team confirmed LAN Port 1 is configured for BRIDGE mode.

I have tried with another router just now and router logs shows as "ppp2 Failed to authenticate ourselves to peer" error.

 

[Skeeter]

@abswain tell me one thing, did you change your broadband connection from prepaid to postpaid or vice-versa?

Because when you do this, your account number(PPPoE password) changes and the account number shown in airtel thanks app does not work anymore, use previous bills to extract PPPoE password.