Need help in connecting TP Link Deco x20 Mesh Router via PPPoE to Airtel Xstream Fiber

  • Thread starter Thread starter abswain
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abswain

abswain

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Location
Bengaluru
ISP
Airtel Xstream Fiber
I have a TP-Link Deco x20 Mesh Router which I wanted to connect to internet directly via PPPoE using Airtel's Nokia G2425G-A ONT.
I had raised a request with Airtel, and they confirmed that they have enabled Bridge Mode on LAN 1 on the ONT.

Following that I configured the Deco IPv4 PPPoE using username (08012345678_kk@airtelbroadband.in - this is the DSL ID and password which is the account number). However, the Deco router does not get an IP. I tried even setting the VLAN ID = 100 but no luck.

Is there anything I am doing wrong or missing? Need help.
 
Solution
Skeeter
@abswain tell me one thing, did you change your broadband connection from prepaid to postpaid or vice-versa?

Because when you do this, your account number(PPPoE password) changes and the account number shown in airtel thanks app does not work anymore, use previous bills to extract PPPoE password.
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@Skeeter even I changed from pre to post and it still works the password is still same
 
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@Skeeter No, the connection was postpaid from beginning. The only thing that was changed was the ONT (Nokia G140W-F to Nokia G2425G-A) by Airtel. Is there any other way I can validate if the credentials are correct? Airtel engineer always shared the same credentials that I see in Airtel app.

@anmolbhard004 - I have verified at least 10 times now in last 2-3 days. :S
 
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@Skeeter Today my first bill was generated after taking Static IP and YES the account no changed.
Thanks for pointing this out.
 

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was trying to shift from static to pppoe . but it is not connecting to pppoe , tried both my account no as password but still it is not connecting .
any help would be appreciated. it says "pppoe-out1: terminating... - failed to authenticate ourselves to peer"
Source
 
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