Yes, thats definitely it. Funny thing is, their support called me to confirm my installation and i told them about my server being 'Extreme arena' and not excitel broadband. The support didnt know about extreme arena, even after asking around and calling me back only to file a complaint for my problem. How do they not know about their own company/server (sub-company?)!
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- Thread starter ANIsetra
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@ANIsetra Level 1 support of such small ISPs have a scripted one-two page document to answer the questions. Anything outside this, they simply don't know.
Think of, BPO mainly. They are given out 1-2 page script which they keep on speaking.
So basically, L1 (normal customer support) is shit.
That's the reason, Airtel is superior. Their L1 support is very much staffed and they rely a lot on the Ground Team. And, I have some what same feeling from Jio too.
If your L1 support is good, your overall customer satisfaction would be good too.
Think of, BPO mainly. They are given out 1-2 page script which they keep on speaking.
So basically, L1 (normal customer support) is shit.
That's the reason, Airtel is superior. Their L1 support is very much staffed and they rely a lot on the Ground Team. And, I have some what same feeling from Jio too.
If your L1 support is good, your overall customer satisfaction would be good too.