No internet access since 15.05.2018

Messages
1
Location
NA
ISP
BSNL
My earlier plan was 845 ULD combo. After applying to the nearest exchange, I changed my plan to "675 ULD combo -CS 283". Now since 15th May,2018 I am not able to access my internet.

I have complained twice through selfcare portal and twice the problem has been reportedly resolved. But only after the 2nd complaint, the technician came to my house and said the ine is working but the modem is faulty.

I bought a brand new D'link DSL-2570U wireless modem and configured it . But internet is not accessible (Internet light is still red). The indicator for telephone line is green.
I have few questions from the members:-
1. What's wrong with my connection or my set-up?

2. Does the light for internet connection on the modem turns green only on input of right password in the modem? Supposedly, if i have put the wrong password, will the light for internet not turn green from red? Btw, I have not changed my password for BSNL BB for a very long time.

3. What's " Broadband add/remove private IP" mean as in the 1st screenshot?

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