By seeing the private ip starting octet as 10...*
There may be a possibility issue on billing and payment.
Hope you paid the bill properly with out any issues. some times while paying bills on online platform get stucked up with network issues.so kindly check the payment of Bill in either in self-care portal or with customer care.
There is a another possibility for this issue The turn off dhcp may be get disabled in your wan profile.if you wish can you share your internet wan profile screen shot which will be useful for troubleshooting.
There may be a possibility issue on billing and payment.
Hope you paid the bill properly with out any issues. some times while paying bills on online platform get stucked up with network issues.so kindly check the payment of Bill in either in self-care portal or with customer care.
There is a another possibility for this issue The turn off dhcp may be get disabled in your wan profile.if you wish can you share your internet wan profile screen shot which will be useful for troubleshooting.
