Hi all,
Actually I have been using ACT for last 3 month without any issue & very good speed, junction box also is fixed at my home .
On June 12 th ACT Fibernet new connection joined at my opposite home. They requested to connect that connection in my junction box. At that time we told we can't add it since we don't get 50Rs current charges deduction in my bill, though I already paid complete 6 month bills.
then technician asked me to give the junction box to fix at opposite home from there they will give connection to my home & he promised that within 2 hour connection will be back. After Technician given the connections from opposite home junction box. No internet is coming & also technician didn't checked at my home. Once I called technician he told that opposite home guy wantedly removing my connection from his junction box.
So I raised a ticket for no internet connection, next day one technician came, I told the issue. But he instead of removing the junction box and place it in my place. He just connected it and went away. Again opposite home guys removed my connection from that box.
No action made on him, I'm the one losing my connection & facing much difficult
Next day again I raised the ticket, in that day too technician come at evening, just plug in the connection and closing ticket and the opposite guy removing the connection this goes on last four days.
Also
Technician and Team lead playing game like closing ticket without resolving the issues.
Just disconnecting it and reconnect it for record and closing the ticket. Kindly escalate this matter to top level committee.
Even Im requested to shift the Junction box to my home, So the problem will be resolved, but no one is coming & no action taken and also extending ETR day by day, Problem is not solved for 10 days.
Whenever I start again a new complaint, date of resolve is extending and current ticket is closing without any action.
In between this days, I'm getting mail that act disconnected my service and again reconnecting without my concern just for closing the tickets.
Also yesterday one more guy called me, he is from disconnections team told that you connection is disconnected, so he will remove that router from my home, without even know that I requested for internet issue.
So kindly humble request to take this below ticket in most priority & urgent within tommorow.
Again please don't close or postponed the below ticket.
Live Raised ticket No:
Request for shifting the Cx
Complaint No: SR10368065808205
All last complaint ticket No raised within 4 days , which is wantedly closed without resolving the above issue :
request for reconnection
Complaint No: SR10368065995702
Closed
request for reconnection
Complaint No: SR10368054532331
Closed
Internet not working
Complaint No: SR10368048374823
Closed
Internet not working
Complaint No: SR10368045904994
Closed
Regards
Karthick J
Actually I have been using ACT for last 3 month without any issue & very good speed, junction box also is fixed at my home .
On June 12 th ACT Fibernet new connection joined at my opposite home. They requested to connect that connection in my junction box. At that time we told we can't add it since we don't get 50Rs current charges deduction in my bill, though I already paid complete 6 month bills.
then technician asked me to give the junction box to fix at opposite home from there they will give connection to my home & he promised that within 2 hour connection will be back. After Technician given the connections from opposite home junction box. No internet is coming & also technician didn't checked at my home. Once I called technician he told that opposite home guy wantedly removing my connection from his junction box.
So I raised a ticket for no internet connection, next day one technician came, I told the issue. But he instead of removing the junction box and place it in my place. He just connected it and went away. Again opposite home guys removed my connection from that box.
No action made on him, I'm the one losing my connection & facing much difficult
Next day again I raised the ticket, in that day too technician come at evening, just plug in the connection and closing ticket and the opposite guy removing the connection this goes on last four days.
Also
Technician and Team lead playing game like closing ticket without resolving the issues.
Just disconnecting it and reconnect it for record and closing the ticket. Kindly escalate this matter to top level committee.
Even Im requested to shift the Junction box to my home, So the problem will be resolved, but no one is coming & no action taken and also extending ETR day by day, Problem is not solved for 10 days.
Whenever I start again a new complaint, date of resolve is extending and current ticket is closing without any action.
In between this days, I'm getting mail that act disconnected my service and again reconnecting without my concern just for closing the tickets.
Also yesterday one more guy called me, he is from disconnections team told that you connection is disconnected, so he will remove that router from my home, without even know that I requested for internet issue.
So kindly humble request to take this below ticket in most priority & urgent within tommorow.
Again please don't close or postponed the below ticket.
Live Raised ticket No:
Request for shifting the Cx
Complaint No: SR10368065808205
All last complaint ticket No raised within 4 days , which is wantedly closed without resolving the above issue :
request for reconnection
Complaint No: SR10368065995702
Closed
request for reconnection
Complaint No: SR10368054532331
Closed
Internet not working
Complaint No: SR10368048374823
Closed
Internet not working
Complaint No: SR10368045904994
Closed
Regards
Karthick J
