NO Landline Instrument?

[Ray]

South Delhi.....what's the next level when it comes to customer care...where you can escalate the issue?
and yes changing plan (that too upgrading) lapses your money is a very stupid and unbelievable thing to hear.

 

[Sushubh]

i am not sure i find airtel at fault here. you prepaid for a specific term. if you change the term, the whole deal lapse. i cannot expect excitel to give me 100mbps in the middle of the month because i prepaid for a full month on 50mbps just because i am ready to pay more. i am sure they would be happy to issue me a new id and let me prepay for 100mbps... but changing existing prepaid account... that's something airtel has to agree to.

 

[4uziaul]

You should contact the nodal authorities and ask them for help, see if they can manage something or else you are stuck with this plan for the next three months.