Hi Guys, I had taken tataindicom connection at starting of aug month 2008... there was connectivity issue which was resloved only aftr 15-20 days but that is another story... Now the problem wat i m facing is i am not able to connect to VPN server (gateway.wipro.com). i logged the complaint on 21st of this month, it has been 6 days but still it is nt reslvd. initially i thought it may b bcoz it is blocked by the firewall or antivirus, so i unstalled the anitivirus n disabled the firewall but still not able to browse the site. i pinged the url, m getting the following info.C:\Documents and Settings\Sanjay>ping gateway.wipro.comPinging gateway.wipro.com [203.91.193.58] with 32 bytes of data:Reply from 203.91.193.58: bytes=32 time=125ms TTL=62Reply from 203.91.193.58: bytes=32 time=45ms TTL=62Reply from 203.91.193.58: bytes=32 time=74ms TTL=62Reply from 203.91.193.58: bytes=32 time=53ms TTL=62Ping statistics for 203.91.193.58: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 45ms, Maximum = 125ms, Average = 74msCan any1 suggest me wat the prb could be... your feedback will be highly appreciated.
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Not able to access VPN server
- Thread starter sanju.aim
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madhusudhan7
leaguemaddy
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- Bangalore
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UXG-Fiber: Excitel 400 + ACT 400 Mbps
Please post the error msg you get when you try to use the VPN s/w.as per the ping records the connectivity is pretty good, also post the OS you are using along with any security programs that you may have(yes, i understand u have disabled it but still post the details of the security program u are using)BTW, Is this the first you are trying to connect to VPN on this computer or has it worked earlier, if it had on which ISP did it work & were they any recent changes to the computer ?With all this info we should be able to guide u further 
Please post the error msg you get when you try to use the VPN s/w.
as per the ping records the connectivity is pretty good, also post the OS you are using along with any security programs that you may have(yes, i understand u have disabled it but still post the details of the security program u are using)
BTW, Is this the first you are trying to connect to VPN on this computer or has it worked earlier, if it had on which ISP did it work & were they any recent changes to the computer ?
With all this info we should be able to guide u further
Thanx Madhusudhan for ur prompt reply... Sorry for the late reply from myside, the reason is that now i m not able to access this site also frm my home, i m posting it frm my office...
I am using Windows XP-sp2, symantic antivirus. This is not the first time i m trying to access the site, earlier i was able to access it when i took the tataindicom connection...
Is it that the port is blocked from the backend? And now i am not able to access https://broadband.forum also... wat do u think? where is the gap?
as per the ping records the connectivity is pretty good, also post the OS you are using along with any security programs that you may have(yes, i understand u have disabled it but still post the details of the security program u are using)
BTW, Is this the first you are trying to connect to VPN on this computer or has it worked earlier, if it had on which ISP did it work & were they any recent changes to the computer ?
With all this info we should be able to guide u further
Thanx Madhusudhan for ur prompt reply... Sorry for the late reply from myside, the reason is that now i m not able to access this site also frm my home, i m posting it frm my office...
I am using Windows XP-sp2, symantic antivirus. This is not the first time i m trying to access the site, earlier i was able to access it when i took the tataindicom connection...
Is it that the port is blocked from the backend? And now i am not able to access https://broadband.forum also... wat do u think? where is the gap?
Hey guys, stil the problem is not resolved frm tata indicom... they have the worst technicians in the world, two days back two technicians came to look into the prb but inefficient to resolved it... they did not even know how to ping, tracert,nslook etc etc... the backend person told me that the port is block n it has to b unblocked frm mumbai server hence he need some screenshot of some commands frm my sys. i did send him the screenshots but very next morning i got a call frm another guy asking for same info... now you guys can figure it out that how irresponsible they are... i would like to post the email conversation also which was frm the cc...
Dear Mr. Sanjay,
We apologize for the inconvenience caused to you.
We have already registered your concern regarding connectivity with complaint number 7144210. Our team will contact you to do the needful at the earliest. We assure you that necessary steps will be taken to provide you permanent solution regarding your concern.
Looking forward for your co-operation and support to serve you better.
For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [email protected]. We will be delighted to assist you
Warm Regards,
Madhu,
Customer Service,
TATA Communications Internet services ltd.
From: [email protected] [mailto:[email protected]]
Sent: Wednesday, 01, October, 2008 5:16 PM
To: [email protected]
Subject: RE: Service Confirmation
Hi,
The complaint regarding ‘Not able to access VPN site’ was lodged by me on 21st of Sep 2008, but till now it is not resolved. After continuously calling to customer service, a technician (Sidraj) came yesterday to look into the matter. Neither he nor the backend technician (Vishu kumar), with whom he was online in his phone, was able to resolve it. Vishu told me that the port is blocked from backend which has to be unblocked to do so he needs to send some related info (ping, tracert, nslookup) to Mumbai team. I was told to send him these info from my system to his mail id [email protected]. I did send him the related info which you can find in the attachment. Now instead of resolving the issue today I got a call from your technical team to forward the same info to some other mail id. This is not acceptable. Can you answer me what is going on? Whenever I call to customer care I am told that the work is in progress. How much time do you think it takes to unblock the port? Hardly one minute job???
From the day I have lodged the complaint I have received more than 50 calls from your side most of the time when I am in my office. Every time I have to explain him my problem for 10 minutes and after that he will just hang-up saying he will call back but next time I will be getting call from some other person and again I will have to explain him the same thing. Now I am feed up of this pathetic TATAINDICOM service. This is not the first time I am facing such kind of problem from TATAINDICOM. When I took the connection there was connectivity issue which was only resolved after 15-20 days that too after continuous escalation of complaint.
Now I want you to resolve this issue till tomorrow morning or else please take back you connection and refund back my money.
Regards,
Sanjay
From: customer service [mailto:[email protected]]
Sent: Thursday, September 25, 2008 9:53 AM
To: Sanjay Shah (WT01 - EAS)
Subject: FW: Service Confirmation
Dear Mr. Sanjay,
We understand the inconvenience caused to you and we regret the same.
We have already registered a request on your behalf regarding the connectivity concern of your account. Our team will contact you to do the needful at the earliest.
Your complaint number is: 7144210
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer Service at Tata Indicom Broadband (the link contains the location wise contact numbers) or mail us on [email protected]. We will be delighted to assist you.
Warm Regards,
Avaneesh,
Customer Service,
TATA Communications Internet Services Ltd.
From: [email protected] [mailto:[email protected]]
Sent: Wednesday, September 24, 2008 6:29 PM
To: [email protected]
Subject: RE: Service Confirmation
Hi,
This request was logged by me on Sunday evening and still it is not resolved. Everyday I am getting 2 to 3 calls from your technical department, every time they will ask same question that what the problem is. And after explaining him the problem they will just hang up saying he will call back. In the last call also which I got couple of hours back, I explained him that the problem and told him that still I am facing the same problem. So how can you just close the call without solving it and without my confirmation?
Regards,
Sanjay
From: customerservice [mailto:[email protected]]
Sent: Wednesday, September 24, 2008 6:14 PM
To: Sanjay Shah (WT01 - EAS)
Subject: Service Confirmation
Dear Customer,
This is with reference to your request number 7130318
We sincerely thank you for taking time to give us your valuable feedback.
Your request has been addressed. We have been trying to contact you on the numbers available with us to confirm the resolution.
Do let us know if there is anything else we could do to add value to your interaction with us. We assure you that the same will be used to improve our services
We hope to bring you the best at all times and looking forward to long term association with you.
For any further assistance, please feel free to contact Customer Service Tata Indicom Broadband (the link contains the location wise contact numbers) or mail us on [email protected].
Warm Regards,
Customer Care,
TATA Communications Internet Services Ltd.
i am determined, I am not going to leave these guys... will update you on this time to time
Dear Mr. Sanjay,
We apologize for the inconvenience caused to you.
We have already registered your concern regarding connectivity with complaint number 7144210. Our team will contact you to do the needful at the earliest. We assure you that necessary steps will be taken to provide you permanent solution regarding your concern.
Looking forward for your co-operation and support to serve you better.
For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [email protected]. We will be delighted to assist you
Warm Regards,
Madhu,
Customer Service,
TATA Communications Internet services ltd.
From: [email protected] [mailto:[email protected]]
Sent: Wednesday, 01, October, 2008 5:16 PM
To: [email protected]
Subject: RE: Service Confirmation
Hi,
The complaint regarding ‘Not able to access VPN site’ was lodged by me on 21st of Sep 2008, but till now it is not resolved. After continuously calling to customer service, a technician (Sidraj) came yesterday to look into the matter. Neither he nor the backend technician (Vishu kumar), with whom he was online in his phone, was able to resolve it. Vishu told me that the port is blocked from backend which has to be unblocked to do so he needs to send some related info (ping, tracert, nslookup) to Mumbai team. I was told to send him these info from my system to his mail id [email protected]. I did send him the related info which you can find in the attachment. Now instead of resolving the issue today I got a call from your technical team to forward the same info to some other mail id. This is not acceptable. Can you answer me what is going on? Whenever I call to customer care I am told that the work is in progress. How much time do you think it takes to unblock the port? Hardly one minute job???
From the day I have lodged the complaint I have received more than 50 calls from your side most of the time when I am in my office. Every time I have to explain him my problem for 10 minutes and after that he will just hang-up saying he will call back but next time I will be getting call from some other person and again I will have to explain him the same thing. Now I am feed up of this pathetic TATAINDICOM service. This is not the first time I am facing such kind of problem from TATAINDICOM. When I took the connection there was connectivity issue which was only resolved after 15-20 days that too after continuous escalation of complaint.
Now I want you to resolve this issue till tomorrow morning or else please take back you connection and refund back my money.
Regards,
Sanjay
From: customer service [mailto:[email protected]]
Sent: Thursday, September 25, 2008 9:53 AM
To: Sanjay Shah (WT01 - EAS)
Subject: FW: Service Confirmation
Dear Mr. Sanjay,
We understand the inconvenience caused to you and we regret the same.
We have already registered a request on your behalf regarding the connectivity concern of your account. Our team will contact you to do the needful at the earliest.
Your complaint number is: 7144210
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer Service at Tata Indicom Broadband (the link contains the location wise contact numbers) or mail us on [email protected]. We will be delighted to assist you.
Warm Regards,
Avaneesh,
Customer Service,
TATA Communications Internet Services Ltd.
From: [email protected] [mailto:[email protected]]
Sent: Wednesday, September 24, 2008 6:29 PM
To: [email protected]
Subject: RE: Service Confirmation
Hi,
This request was logged by me on Sunday evening and still it is not resolved. Everyday I am getting 2 to 3 calls from your technical department, every time they will ask same question that what the problem is. And after explaining him the problem they will just hang up saying he will call back. In the last call also which I got couple of hours back, I explained him that the problem and told him that still I am facing the same problem. So how can you just close the call without solving it and without my confirmation?
Regards,
Sanjay
From: customerservice [mailto:[email protected]]
Sent: Wednesday, September 24, 2008 6:14 PM
To: Sanjay Shah (WT01 - EAS)
Subject: Service Confirmation
Dear Customer,
This is with reference to your request number 7130318
We sincerely thank you for taking time to give us your valuable feedback.
Your request has been addressed. We have been trying to contact you on the numbers available with us to confirm the resolution.
Do let us know if there is anything else we could do to add value to your interaction with us. We assure you that the same will be used to improve our services
We hope to bring you the best at all times and looking forward to long term association with you.
For any further assistance, please feel free to contact Customer Service Tata Indicom Broadband (the link contains the location wise contact numbers) or mail us on [email protected].
Warm Regards,
Customer Care,
TATA Communications Internet Services Ltd.
i am determined, I am not going to leave these guys... will update you on this time to time
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