ONT Serial Number Switching not working

[NikhilS]

I’m using a BharatFibre connection on a GPON ONT.

Currently I am using a ZTE ont but I have bought a TP-Link ont so thought of using it.

I have copied the serial number of the ZTE onu to TP-Link and also copied the WAN MAC address of my device and dialled a PPPoE connection.

IP is allocated but I can’t access the internet. Both ONUs are GPON ONUs.

However when I use the ZTE ont — internet works. The PPPoE details are also correct, however the internet does not work even after the IP is allocated. (in NEW ONT)

Things done so far:
1) Copied ONT serial number
2) Copied MAC address.

I don’t know what else is BSNL checking.

Note: I can’t ask BSNL to change the ONT because it will take time.

 

[JB701]

Have you tried traceroute to see where the packets are stopping?

 

[NikhilS]

No, not yet. But I guess they are not passing beyond the gateway

 

[saurabhshri]

@NikhilS Were you able to resolve this?