Another classic from
Tata tel....I received a phone from 04066570560 (probably from tata customer care, guy called Muktar). As usual, there was complete inability to understand the issue and I could not understand why they cannot access the ref complaint as mentioned below, which clearly explains what the issue is. Anyway, after explaining once again (I have now done it at least 15 times to various Tata personnel!!!), I got the 5th version of the answer to my question....My question is, what is the validity of the photon+ pre paid connection and do I need to recharge it with any minimum amount within a certain maximum validity period to keep it alive....I have so far got following responses, all from Tata personnel:
1. Top up Rs 10/20 every 6 months (I got this from the retail outlet where I bought the connection).
2. The connection is lifetime and no need to do anything....just recharge it with the required plan whenever you want to use it. The connection will be live even for a period of one year if I don't use it...(this I got from a guy called Rahul in call center.
3. I have to recharge it with a minimum of Rs 200 every 3 months (from one of the call center person).
4. Minimum recharge of Rs 200 required every 6 months and it cannot be done online (later I found that recharge can be done online). I got this response from Mr. Samit Joshi (9225525701), a senior Tata executive in Pune.
5. The recent one from Mr. Muktar, that there is a grace period of 90 days after the last day of usage (as per recharge voucher validity), within which I have to do a minimum recharge (what value???). If I don't, the connection will go dead!!!!!!
If Tata organization looks at the above responses themselves, they should realize what and how are they dealing with their customers. It is shameful to cheat customers by charging so heavily and not providing correct information on top of that. I am glad to have raised this with
DOT and provided all these details. Hopefully the senior personnel in Tata will wake up and see to what low levels there organization has fallen to.......by the way the phone call from Tata got disconnected and so far I haven't received any further call with any clarification...I wonder if anyone in Tata really knows their own product specification/details???????? or they are just happy cheating customers by hooking them to buy their hopeless service.......
Dear Mr.Atul
Greetings from Tata Indicom! We regret for the inconvenience caused to you.
As you were discussing with our executive on your alternate contact number, the line got disconnected and we are now unable to reach you despite our best efforts, we apologize for the miscommunication you had with our team member and would like to inform you that, we have confirmed from concerned department that the Prepaid Photon+ connection validity is for Lifetime and the validity mentioned against different recharge vouchers which are listed in our website is only applicable for balance.
For example: You have recharged with Rs.100 voucher, which gives 150MB usage and 7 days validity, post seven days the unused balance will perish as the recharge voucher validity is completed, however your connection will be active.
Further, we would like to inform you that the validity of your Prepaid Photon+ connection 926070****, is till19/05/2017 and the connection will be put in to inactive status till 18/08/2017 post which it will be permanently disconnected.
Should you require any further assistance please mail us at
[email protected].
Thanks and Regards
Customer Care
Tata Indicom.
---------- Post added at 11:04 AM ---------- Previous post was at 11:02 AM ----------
Another classic from Tata tel....I received a phone from 04066570560 (probably from tata customer care, guy called Muktar). As usual, there was complete inability to understand the issue and I could not understand why they cannot access the ref complaint as mentioned below, which clearly explains what the issue is. Anyway, after explaining once again (I have now done it at least 15 times to various Tata personnel!!!), I got the 5th version of the answer to my question....My question is, what is the validity of the photon+ pre paid connection and do I need to recharge it with any minimum amount within a certain maximum validity period to keep it alive....I have so far got following responses, all from Tata personnel:
1. Top up Rs 10/20 every 6 months (I got this from the retail outlet where I bought the connection).
2. The connection is lifetime and no need to do anything....just recharge it with the required plan whenever you want to use it. The connection will be live even for a period of one year if I don't use it...(this I got from a guy called Rahul in call center.
3. I have to recharge it with a minimum of Rs 200 every 3 months (from one of the call center person).
4. Minimum recharge of Rs 200 required every 6 months and it cannot be done online (later I found that recharge can be done online). I got this response from Mr. Samit Joshi (9225525701), a senior Tata executive in Pune.
5. The recent one from Mr. Muktar, that there is a grace period of 90 days after the last day of usage (as per recharge voucher validity), within which I have to do a minimum recharge (what value???). If I don't, the connection will go dead!!!!!!
If Tata organization looks at the above responses themselves, they should realize what and how are they dealing with their customers. It is shameful to cheat customers by charging so heavily and not providing correct information on top of that. I am glad to have raised this with DOT and provided all these details. Hopefully the senior personnel in Tata will wake up and see to what low levels there organization has fallen to.......by the way the phone call from Tata got disconnected and so far I haven't received any further call with any clarification...I wonder if anyone in Tata really knows their own product specification/details???????? or they are just happy cheating customers by hooking them to buy their hopeless service.......
Dear Mr.Atul
Greetings from Tata Indicom!
As per your discussion with our executive Mr.Mukthar on your alternate contact number 940518****, we hope, your queries have been clarified to your satisfaction.
Further, we wish to inform you that your suggestions are being shared with concerned department.
We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association. May we reiterate that we share your anguish and have taken adequate action to ensure the non-occurrence of the same in future.
We appreciate your valuable subscription with Tata Indicom and it has always been our constant endeavor to serve you better.
Should you require any further assistance please mail us at
[email protected].
Thanks and Regards
Customer Care
Tata Indicom.
