Railwire/Railtel in Manipur Worst Internet Services Provider

[Huang]

Since internet restored in Manipur on July 26, Railtel has been issuing new connection despite low bandwidth capacity because of this speed has been reduced(0.5mbps) and bandwidth down has been happening more often. We have raised several complaints to customer support to to resolve this issue, unfortunately none of them listen to us since Sept First week, even though the slow speed had been happened from August First week. They are avoiding bandwidth upgrade for 3 months, because of this we have been suffering from frequent bandwidth down( internet getting disconnected frequently) daily. NorthEast Railtel official clearly scamming Manipur subscribers as this bandwidth issue is only happen with Railtel. Tariffs cost has been increased despite slow internet speed and as recharge section has been removed from the website, LCO has been charging high fees for recharge. What is this other than Looting. We have tag @Dot_India and @Trai , consumer forum. We haven't got any resolution.

What should we do in this situation? Please help.

 

[Skeeter]

What should we do in this situation? Please help.

Change ISP.

 

[Huang]

Other ISP isnt available in my area. Although BSNL is there they charged a lot.

 

[Lolita_Magnum]

I think it's more due to constant shutdowns directed by the government, ISPs are not willing to upgrade. And also the monopoly.

Wouldn't an LTE option not suffice until the situation boils down?

 

[Skye]

@Lolita_Magnum In my case, they took more than six months to upgrade their bandwidth. It was mostly less than 10Mbits/sec. during normal times and often less than 1 Mbits/sec. during peak hours. It is just them being govt company, where everything happens slowly. At that time, their employees often told me that 8 Mbits/sec is enough for 100 Mbps connection.

 

[Huang]

@Lolita_Magnum Actually govt. impose shutdown only for mobile data. Broadband ban was restored on 26 July, since then govt haven't impose shutdown for broadband connection.

 

[Huang]

@Zuke that's so true. For 3 months they fed us nothing more than hopium. Truely Pathetic services. At first they said they will upgrade bandwidth on 15 Sept. and again 25 Sept and now they said bandwidth will be upgrade in Oct 15.

 

[msvsme]

How is your current experience?