RCOM refund-issue resolved

[agrawaam]

Anyone having grievance with Reliance please note: You may get a call from court in another city asking you to appear before the court. You would be told that an arrest warrant will be issued at your name if you do not call up a lawyer and do out of court settlement in an hour. When you will call up the lawyer, you would be asked to pay up whatever Reliance is wrongly asking you to pay, otherwise face arrest.
Please remember this is all fraud which Reliance has come up to extort money. This is plain cheating and extortion.

 

[RCOMcare]

I have been reliance broadband user since its start in Delhi, India. However, after disconnection they have shown me the colors which I have never imagined of them. This is the worst customer experience I have been offered by RCOM since its inception in Delhi.
Poor Handling of customers by current RCOM team. I have called all the customer care numbers, written e-mails to Reliance broadband and reliance customer care but no relief only painful days to get my hard earned cash back.
My plight is given below
Date: Saturday, May 04, 2013 01:48 PMTo: customercare@relianceada.com (customercare@relianceada.com)Subject: Refund of Amount in respect of User ID No. 360198175753 in the name of VED PRAKASH

After that your representative came to my premises and took away the equipments installed at my house and given slip for this and told us that we will get the refund within 45 days.I have disconnected the reliance broadband connection in the month of March (12-3-2013) due to problems in the internet services provided by RCOM under WIMAX (no signals).


However even aftery expiry of 60 days period i have not received my refund amount. However, i have received a bill stating negative balance of Rs.3982.98 (Total Charges on Reliance Internet Service User ID 360198175753).

However the amount for refund is allowed w.e.f. 25-03-2013 but i have requested for disconnection w.e.f. 12-03-2013 and your customer care told me that i will be allowed refund w.e.f. 12/13-03-2013.

Hence it is once again requested to issue my refund amount cheque at the earliest (as 45 days period quoted by your company has already lapsed)

VED PRAKASH
Sector-7
R.K.Puram, New Delhi-110022

Mobile : 9891649133

Reliance Internet Service User ID 360198175753
Bill No. : 283952213076
Billing Account No. : 100000111385869

Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RCOMcare

 

[ajayxp]

Issue resolved

 

[Mayuresh Purandare]

The Reliance Broadband is PATHETIC SERVICE PROVIDER I have ever come across
I am resident of Pune....I have my Internet down since last 1 Month...
Called Customer care for more than 20 times and mailed with almost same count ....
their simple motto.... "WE DONT CARE"
I just get auto generated response... "Will get back to you in 24Hrs....
But I suppose their 24 hours not yet completed issed-off:
I have asked by calling the "Engineer" to visit my place.. but Forget .. Engineer... not a single acknowledgement from Reliance...
They have been telling the Same story of Fibre cut for a month now... and keep my complaint in "Processing" state....
BUT I REALLY DOUBT ABOUT THE PROCESSING !!!
Last Time I called.. And asked for Termination of connection.... The cust. care executive tried his BEST to stop termination
By taking my request for Engineer Visit..... the very NEXT DAY........ BUT IT NEVER HAPPENED YET...
I AM NOW SO MUCH SURE THAT THESE GUYS WILL NOT SOLVE AN ISSUE AND ONLY GIVE ONE RESASON AFTER CALLING.....
SUCH A PATHETIC SERVICE AND PATHETIC CUSTOMER CARE.....
ACTUALLY THE SHOULD RENAME IT TO "CUSTOMER (DONT) CARE"
NEVER EVER CHOOSE RELIANCE EVEN IF YOU GET IT FOR FREE :nono: !!
THE SERVICE CATEGORY IS JUST BAD.... WORSE...WORST !!!
THANKS RELIANCE FOR TEACHING ME LESSON !!

 

[kali14]

45 days is over.
waiting for credit for my user id 380226867336 from nov.2013 for rs.384
this company is fraud. They dont refund after disconnection. I will sue them soon.

 

[ajayxp]

Got my refund amount

 

[gaurang08]

I havent got back my deposit .. I have even forgotten the amount now as its going to be 3 years .. Better to forget the money with reliance than too fight with pigs ...

 

[technofreak455]

Because of this unprofessional behaviour of Indian ISPs, I always prefer prepaid connections.
You can just disconnect anytime you want without any worries of overbilling/refund from ISP.

 

[Martin Daimari]

I too have been harassed a lot by Reliance. Yesterday my service was terminated but i had never asked for a service termination. I try loggin in but i cant as i get the message that my user id is invalid. My user id 396536214210. I contacted customer care. They sent the technician. The technician made a call to his supervisor who told the technician that my service has been terminated. The supervisor was very rude. When i asked him why was my sevice terminated he said he cant help. I again contacted customer care who said that my user id is still active and that they will send the technician. Customer care is really not helpful.What more to say. Reliance is an endless loop of harassment. Wish i had never taken their service. All my hard earned money gone.

 

[ram24575]

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Cheers,

RCOMcare

Hi,

I applied new connection with reliance,i made the payment of Rs.1500 via cheque but the sales man said there is no feasibility at my location and also he committed to return back the amount. its more then 1 year still i didn't receive any cheque from your end.So please release my amount as soon as possible..

I spoke to customer care many times and i contact sales man many times,send mail to rcomm many times and i don't have idea to where i have contact further.

Location - Bangalore
Sales man name - Chikkanna
Sale man number - 09343934399
Cheque bank name - HDFC bank
Cheque number - 000006
cheque date - 25-Oct-2013
cheque Amount - Rs,1500.
CAF no: 17800030605897

My mail ID: ramkumar_dj@yahoo.com
My contact number - 09886607890

Its in frustration,hope you will reply do the need full.

Thank you,
R.Ramkumar
09886607890