Hello,BSNL Corporate Office issued a circular to give necessary rebate for prolonged interruption in BB services. Since the BB faults are monitored centrally by Circle Office at GM level on daily basis, such interruption will be viewed seriously, at the same time customers should not be penalised.. Hence, in future, there is no need to customers applied for refund for non performance of BB services.. heither to such rebate has been provided only to the Landline Bfone services...now the facility extented to BB services also.. 1) the rebate will be number of days proportutionate to Non working of services and should be more than 3 DAYS..2)the rebate will be granted on fixed mothly charges both for limited and unlimited plans of BB services.3) for limited the free usuage will be restricted to number of days rebate granted.4)the rebate in the fixed monthly charges should be granted by the fiedl units on their own initiative without waiting from the customer's request.5) the officer in-charge of BB services inthe exchange /units should forward the necessary information of customers whose services are in prolonged interruption more than 3 days to AO (TR) of the Area,well before the billing details are finalised in the system (billing software). source: BSNL corporate circular no.109-4/2007-comml. dated at New delhi 29-2-08. with regards, vaithy vaithy
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Rebate for non working BB services!
- Thread starter Vaithy
- Start date
- Replies 15
- Views 4,718
Good information. Users should complain in writing by
sending an e- mail to [email protected] ( for TamilNadu)
from alternate broadband connection or use NETONE of BSNL.
sending an e- mail to [email protected] ( for TamilNadu)
from alternate broadband connection or use NETONE of BSNL.
vishalrao
The Global Village Idiot
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nice initiative.i didnt get what will happen / be offered for unlimited users' downtime...?i hope bsnl can handle the extra billing/tracking so that when they promise x days of unlimited usage for downtime, then the billing system should not finally charge for that 
very nice to see bsnl doing such stuff
very nice to see bsnl doing such stuff@mrbgupta Send an email and see any response to you .
Dear Customer,
Your complaint has been forwarded to the Broadband wing for necessary action. In future, you may directly address specific broadband related complaints such as Low speed, email bouncing or site not accessible to DE(NIB) E-mail Address: [email protected]
and inability to view Usage or other username/password related problems to DE(BB) EXTL E-mail Address:
[email protected]
Dear Customer,
Your complaint has been forwarded to the Broadband wing for necessary action. In future, you may directly address specific broadband related complaints such as Low speed, email bouncing or site not accessible to DE(NIB) E-mail Address: [email protected]
and inability to view Usage or other username/password related problems to DE(BB) EXTL E-mail Address:
[email protected]
neevarp
Regulars
^^ Its from an intranet circular issued for BSNL employees.
@Vaithy
Can you please provide the live link of the source? I could not find it.
Glad to oblige your request.. if I am given attachment right, then I can upload the information for your reference..
@visalrao!!
present order is helpful to unlimited users than the limited plan users.. because when they give you rebate, say in the plan 250 for the non working of BB services for 15 days than you get rebate of rs 125/- but your free download limit restricted proportionately to the number of working days (i.e you can use half of the 1 Gb allotted to you . In the case of 900 Ul for non working of bb services you get 450/-as rebate but your usuage is unlimited/not restricted..
however since such rebate viewed as loss to BSNL, such non performance of particular areas may be viewed very seriously in the higher level, hence customers may expect some improvement in the area, where the prolonged interruption is very high
Can you please provide the live link of the source? I could not find it.
Glad to oblige your request.. if I am given attachment right, then I can upload the information for your reference..
@visalrao!!
present order is helpful to unlimited users than the limited plan users.. because when they give you rebate, say in the plan 250 for the non working of BB services for 15 days than you get rebate of rs 125/- but your free download limit restricted proportionately to the number of working days (i.e you can use half of the 1 Gb allotted to you . In the case of 900 Ul for non working of bb services you get 450/-as rebate but your usuage is unlimited/not restricted..
however since such rebate viewed as loss to BSNL, such non performance of particular areas may be viewed very seriously in the higher level, hence customers may expect some improvement in the area, where the prolonged interruption is very high
Is there also like a day-day rebate in BSNL?airtel generally promises a time period for fixing downtimes, failing which one is compensated by Rs 100/day I think. This is there in UL plans. Does BSNL also have the same thing?