Please do not opt for any long duration packs as the money is deducted at the time of activation and you can not change pack till the duration is over. For monthly packs money is deducted on daily basis hence they are better. I opted for starter 3 for one year last month & since Big TV came up with better plans I wanted to upgrade to Gold/Platinum pack for one year. The CC told me that if I want to do so I will lose my money which I paid earlier and will have to pay full amount for the new plan. When I activated the starter 3 for one year plan CC told me that money will deducted on daily basis hence I opted for that. Now CC is saying that its their bullsh*t policy. When I asked CC to mail the policy, she said its another policy that they can not mail the policy and its available on icare. But I had checked icare just before calling & I told that there no such information about one time deduction on icare she said she will find out & call me back. Her name was Zebi Khan, who is supposed to be a Team Leader(My call was escalated to her after 35 minutes of hold!!!!!!!!!!!!
). I told her that I was promised call back 6 months ago & till date have not received any call back. she said I should have trust 
in her & she will call back for sure before 6PM on 19th Sep. Again there was no callback hence I called CC again on 20th Sept at 2PM. This time I spoke with a person named Azhar, who promised a call back from Mr Manish Pandit, who is supposed to be a manager:sneaky2: before 6PM on the same day.And the story continued, again I did not receive any call back . Again I called CC. The person first told me an incorrect self name, then corrected it.And to be my surprise he was the floor supervisor. I told him instead of waiting for Mr Pandit's call, give me his email ID. I will mail him & wait for the reply. He rejected that. He asked me my smart card number. I asked the name of the person I talked with on 20th sept. He said I did not called on 20th. Although I have all calls recorded.
.And here I am again waiting for a call back. Is there any way to escalate this? I am also planning to move to consumer court.The bottom line is confirm all the details before you opt for any pack & also dont go for long duration packs. If some better pack is announced you will feel bad as I am.
). I told her that I was promised call back 6 months ago & till date have not received any call back. she said I should have trust in her & she will call back for sure before 6PM on 19th Sep. Again there was no callback hence I called CC again on 20th Sept at 2PM. This time I spoke with a person named Azhar, who promised a call back from Mr Manish Pandit, who is supposed to be a manager:sneaky2: before 6PM on the same day.And the story continued, again I did not receive any call back . Again I called CC. The person first told me an incorrect self name, then corrected it.And to be my surprise he was the floor supervisor. I told him instead of waiting for Mr Pandit's call, give me his email ID. I will mail him & wait for the reply. He rejected that. He asked me my smart card number. I asked the name of the person I talked with on 20th sept. He said I did not called on 20th. Although I have all calls recorded..And here I am again waiting for a call back. Is there any way to escalate this? I am also planning to move to consumer court.The bottom line is confirm all the details before you opt for any pack & also dont go for long duration packs. If some better pack is announced you will feel bad as I am.