Reliance Jio Fiber Landline Dead

[nitin3]

I have never fiddled with any of their settings. It was working fine all these days and suddenly went dead without me doing anything. Raised a complaint, lets see when they resolve it.

did it resolved for you ? if so please suggest me what to do
im facing this issue for past 1 month Jio fiber team is not helping for this issue.
Please help

 

[ap99]

@nitin3 Just try restarting your router. It works most of the times.
And make sure you have not changed the DNS. If you have changed then landline won't work.

 

[nitin3]

Thanks for your reply @ap99

1. I have restarted many times but still voice call not connecting.
2. I have set DNS as "Get dynamic from ISP" in my Jio router. Also i tried setting static primary DNS as 1.1.1.1 and secondary DNS as 1.0.0.1 and another variant as primary DNS as 8.8.8.8 and sec DNS as 8.8.4.4

But voice call not worked.
Please suggest any other options to resolve this

 

[ap99]

I have the DNS set to 'Use DNS Proxy'. This is the default setting I think. You can try setting that as well instead of 'Get dynamic from ISP'.
Also 1.1.1.1 is the DNS for Cloudflare and 8.8.8.8 is the DNS for Google. So if you use any of those, landline won't work.

 

[nitin3]

Yes i also can see that option "Use DNS Proxy" if i set this and click on save it says "Invalid Primary DNS IP address. Please enter a value between 1 - 223 for octet 1".

Can you pls let me know what dns should i set for both primary and secondary DNS

 

[ap99]

That is strange. It does not ask me anything about DNS address. Can you post a screenshot of that here?

 

[nitin3]

Please find the attached the screenshot.

Also this is found

 

[ap99]

Don't select 'Use these DNS servers'. What are the other options? (I can't access the WAN settings anymore so asking)

 

[nitin3]

I'm getting only two options on WLAN IPv4.

1. Get dynamic from ISP
2. Use these DNS servers

If i select option 1 im not getting any sub menu,directly i can click on save.
But while selecting option 2 im getting two sub menus showing to set primary DNS and Sec DNS which i have attached sc previous thread.
If i select option two and click on save then im getting prompt saying "Invalid Primary DNS IP address. Please enter a value between 1 - 223 for octet 1".

Option 1 snapshot :

Option 2 snapshot :

if i use option 1 and click on save then also voice call is not working.
Please suggest any other options.

 

[ap99]

Use option 1 'Get dynamic from ISP'. That is for sure. Using option 2 you won't be able to use landline. After saving, maybe you can reboot the router and check. If nothing works then resetting the router is the only option left.