Reliance Pro 3 Really Worst than Thunder plans

[Kabir Kukreti]

I have tried almost all places in my house, with the same speed.The coverage itself is pathetic. I mostly get 2 - 3 sticks in the network.Vodafone gives me 5 - 6 Mbps in my house ( but no unlimited plans ). I am fed up. There are no good ISPs in my areas.

Also I am having a desktop computer so the Pro 3 router is tethered to that.:whew:

Is Reliance going to give their promised speeds any time soon ?
This is the screenshot of the speed test:

 

[viru11]

Put external antenna in dongle

 

[x720]

That zte dongle doesn't have slot for antenna.

@Kabir Kukreti

Tough luck. You can complain to pgportal and rcom will send an rf guy to perform a drive test at your location. May not achieve anything though.

I've been following up with them persistently for quite some time.

 

[Kabir Kukreti]

@viru11
I am having this Wifi modem given by reliance:

How do you attach an external antenna to it ? Please do guide me.

@x720

Yeah I reckon thats what happened when the person registered my complaint the last time. He said some one will come and have a "look". However no came, no one asked me and they closed the case at will, as mentioned before.I am getting fed up of these people.

What is your experience with them so far ?

 

[x720]

Tbh, I've learnt how to deal with rcom. Complain everywhere. Pgportal, appellate, service assurance, chairman's desk. You'll be sure to get call backs. But as I said, you'll need to be persistent and have patience.

For the price point rcom gives (in both GSM and CDMA), I really don't feel like switching to other networks.

Though using wireless as a primary connection is never a good idea. You'd be better off getting mtnl fixed. Approach is key.

 

[viru11]

@viru11
I am having this Wifi modem given by reliance:

How do you attach an external antenna to it ? Please do guide me.

@x720

Yeah I reckon thats what happened when the person registered my complaint the last time. He said some one will come and have a "look". However no came, no one asked me and they closed the case at will, as mentioned before.I am getting fed up of these people.

What is your experience with them so far ?

If this dongle have external antenna port then u can buy antenna from online sites or if no antenna then buy a long usb (5meter) extension cable male to female and attach ur dongle. Then open dongle page or software to see signal and move ur dongle where u get good signal. Near window and last thing is put ur dongle in a glass cup. I did it and yes this works

 

[viru11]

Customer care cant do anything dont waste time to call them. And swich off firewall in dongle and disable udnp

 

[Kabir Kukreti]

@viru11 I will purchase the cable and try, but I am pretty cynical that I will get any good reception in my house.As mentioned before I have tried several places, with dismal results.The glass cup I will try, that I have not tried so far.Also where in settings do you disable udnp ?

@x720 I have complained here : Reliance Customer Care
Also I stumbled across this thread:
Reliance Broadband: How to follow up on pg portal complaint? • Reliance Broadband
I wrote email an to all the addresses given ( including one of Mr. Anil Ambani himself, wonder if he replies ! ), lets see what happens.
The PG Portal: :: Grievance Redress Mechanism in Government :: seems like government to me. Do they accept complaints about private companies ? Please do let me know. If they do I will also write a complaint there.
Also I had MTNL triband connection before, which was also pathetic ( as mentioned in my rant on this thread), which I disconnected.On disconnection they told me that there was a problem in the line which gave bad speeds.The fact that I had reckoned myself using network quality tools and sources from within MTNL.I told them clearly I am ready to go back to MTNL, provided they resolve their problems and give me the speed.However they gave no timelines on when that issue will be resolved.So with no assurances I am pretty much stuck between the devil and the deep sea !

 

[x720]

Yes. Complain to pgportal, it works.

Does your wipod even have a slot for external antenna?

Also, give mtnl 3G a try. To test, buy a prepaid sim and use it in your cellphone. Buy an unlocked dongle if it works well.

 

[Kabir Kukreti]

Back after a long time

I had whole flurry of e mail exchanges with Reliance customer care. They are telling that the engineers are working on my issue and it will take 90 -120 days to resove it.This is too much.I am not going to wait for 3 - 4 months on 200 - 300 Kbps speed

I am going to give them 15 days to get the issues right or else bye bye Pro 3