Reliance will take 6 months to fix HSD network issue

[Nishant]

So my BSNL Broadband went down yesterday and I recharged my Netconnect+ card which I use as backup. But it refused to connect on HSD mode and 1x mode sucked big time. Contacted customer care live chat to report this issue. Here's the conversation issed-off:

You are now chatting with Bhavana(14:25) Bhavana: Good Afternoon ! XXXXXXX. Let me confirm your number is XXXXXXXXXX?(14:25) XXXXXXX: yes, right(14:26) Bhavana: Okay.(14:26) Bhavana: May I know in which location you are using the service ?(14:26) XXXXXXX: Since yesterday, the data card is not getting HSD network(14:26) XXXXXXX: It's Ulhasnagar, Maharashtra(14:26) Bhavana: Okay.(14:27) XXXXXXX: Is there any issue at your end?(14:27) Bhavana: Please be online, while I fetch for the relevant information.(14:27) XXXXXXX: Ok(14:29) Bhavana: Thank you for being online.(14:29) XXXXXXX: No prob(14:29) Bhavana: Is this ULHASNAGAR KHADEGODAVALI VIL near your location?(14:29) Bhavana: Or this Town Hall, Punjabi Colony, Ulhasnagar location.(14:30) XXXXXXX: Town Hall is at Ulhasnagar West, while I'm at Ulhasnagar East(14:30) XXXXXXX: This place is called XXXXXXX which is near Lalchakki and Kurla Camp Road(14:30) Bhavana: So any of the above mentioned location is not near withim 5 KMS, am I correct ?(14:31) XXXXXXX: Yes, these all are within 5kms from my place(14:31) Bhavana: If the location is within 5 kms form your place so there is some issues from our end till 31-Dec-13. (14:31) XXXXXXX: 31st December?(14:32) XXXXXXX: What exactly is the problem?(14:32) Bhavana: Yes.(14:32) Bhavana: There is some technical work is going on the the mentioned area.(14:33) XXXXXXX: OK, so it means I won't be able to use the data card for 6 months(14:34) Bhavana: You will be able to use the same.(14:34) XXXXXXX: But I'm not able to use it(14:34) Bhavana: Are you able to connect with the Hybrid or 1 X mode ?(14:34) XXXXXXX: 1x mode works, but it's as good as none(14:34) XXXXXXX: A simple Google page takes 5 minutes to load(14:35) Bhavana: I request you to un install and then reinstall the software of the data card once and then check with the services.(14:35) XXXXXXX: I've done all that already(14:36) Bhavana: Sorry for the inconvenience caused to you, I will escalate the issue to get it resolved before the mentioned time.(14:36) XXXXXXX: yes please(14:37) Bhavana: Okay.(14:37) XXXXXXX: My alternate number is XXXXXXXXXX(14:37) Bhavana: Okay.(14:38) Bhavana: There is no such option to intimate to you once the issue is resolved. However I will do escalate the issue to the concern team.(14:38) XXXXXXX: Ok, is there a call ID which I can use to follow up on it?(14:38) Bhavana: Sure.(14:39) Bhavana: The interaction id of the current chat is XXXXXXXXXX.(14:39) XXXXXXX: OK, thank u(14:39) Bhavana: You are welcome.(14:39) Bhavana: Is there anything else, may I assist you with?(14:39) XXXXXXX: Nothing more at the moment(14:39) Bhavana: Thank you for choosing Reliance.It was a pleasure to assist you.Have a pleasant day.(14:39) Bhavana: Bye.Bhavana has left the conversation.

Reliance ki jai ho issed-off: issed-off: issed-off:

 

[Nishant]

I don't know what they did but now 1x mode is performing a tad better than before.

 

[smartflight]

LOL. They just put our wireline broadband to shame. XD