i sent them same mail again and this time, i added following right at the top:
Dear Sir,
Please pass this message to your technical department as 1504 person is not able to understand this technical problem.
we need more people to send the msg. as now we have confirmation that e-mail are atleast being OPENED.
if they see same msg with same subject it will come to their attention.
pls send [post=102065]this e-mail here[/post], please atleast keep subject same.