4th August 2016
Finally spoke to CC, asked to transfer to someone at their NOC, had a chat with a really friendly guy from their "technical team" who blamed it on a 'cable cut' and assured me everything was sorted out and no problems should occur from then on. Half an hour later, everything goes downhill. Got back in touch with the "technical team", another guy answered who checked the "technical parameters" and said he will forward the issue to his backend team and to expect a callback from them the next day. Speeds came back to normal at 1 midnight.
Others-
Source
Source
Source
Source
5th August 2016
Expected a call from the so called backend/field team but the local technician turned up, asking me what the issue was. He gave me a call 10 mins later, with the usual line that it is a backend issue which was already rectified and if the complaint can be closed.
And to no ones surprise,
Spoke again at length with CC who tells me that there is no issue at their end and that they will forward the issue to their field team. Complaint reopened.
6th August 2016
Both the technical team and field team are blaming each other. Now, I've always entertained the possibility that this could be an isolated issue but here is @madh123 post from another thread.
I have no hope for any resolution and expect things to go back to normal when they rectify it on their own time. This post is a reminder for those who are on the verge of taking a new ACT connection. Cheers!
Finally spoke to CC, asked to transfer to someone at their NOC, had a chat with a really friendly guy from their "technical team" who blamed it on a 'cable cut' and assured me everything was sorted out and no problems should occur from then on. Half an hour later, everything goes downhill. Got back in touch with the "technical team", another guy answered who checked the "technical parameters" and said he will forward the issue to his backend team and to expect a callback from them the next day. Speeds came back to normal at 1 midnight.
Others-
Source
Source
Source
Source
5th August 2016
Expected a call from the so called backend/field team but the local technician turned up, asking me what the issue was. He gave me a call 10 mins later, with the usual line that it is a backend issue which was already rectified and if the complaint can be closed.
And to no ones surprise,
Spoke again at length with CC who tells me that there is no issue at their end and that they will forward the issue to their field team. Complaint reopened.
6th August 2016
Both the technical team and field team are blaming each other. Now, I've always entertained the possibility that this could be an isolated issue but here is @madh123 post from another thread.
I have no hope for any resolution and expect things to go back to normal when they rectify it on their own time. This post is a reminder for those who are on the verge of taking a new ACT connection. Cheers!
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