15 days back, i shifted from jammu to mohali sector 71 for my studies and right away opted for BSNL broadband(Plan 950) as i have been using BSNL broadband from last 5 years.
Last week, a guy from BSNL came and configured my connection. By lookin at the modem stats he told me that my speed is locked at 2mbps and my line strength is vry weak, so he would get my line checked. But nothing changed, even after a week.
My download speed was around 100kBps and my upload speed was around 8-10kBps. So i knew i cannot do video chatting with that kind of upload speed
Yesterday i registered a complaint at 1504 and got a msg that complaint has been registered. Today i got a messege again that my complaint has been resolved. I restarted my router and rechecked the stats.
Following were my stats:
1. Current rate
Downstream: 3999 kbps
Upstream: 765 kbps
2. Max rate
Downstream: 4340 kbps
Upstream: 744 kbps
3. SNR margin
Downstream: 6
Upstream: 10
4. Line Attenuation:
Downstream:29
Upstream: 42
By lookin at current downstream rate i assumed that my download speed is increased. I downloaded a file and was getting an average speed of 380kBps. I uploaded a file and got an average upload speed of 55kBps.
So i thought everything is improving now, but then the connection disconnected and the stats refreshed. Here are the new stats:
1. Current rate
Downstream: 2984 kbps
Upstream: 117 kbps
2. Max rate
Downstream: 4340 kbps
Upstream: 141 kbps
3. SNR margin
Downstream: 6
Upstream: 6.7
4. Line Attenuation:
Downstream:50.8
Upstream: 34.6
Upload speed was again 8-10 kBps and download speed was around 200 kBps.Now it frequently disconnects and stats are new every time. Sometimes my download current rate shows 3980 kBps and sometome it is down to 2430. Sometimes upload current rate is 300 and sometimes 100. So i have few queries:
a. I read somewhere that SNR margin should be high and Line attenuation should be low. So what does my current stats reflect?
b. Is my profile still locked at 2 mbps?
c. I have already registered complaint at 1504(which they marked as resolved without checking) and have also talked to JE by phone. He told me that line is okay. So what should i do now?
Edit: I am using TP-Link TD-W8968 modem-router, which i have bought 2 months back. I have used it with BSNL broadband in Jammu and it works fine there.
Last week, a guy from BSNL came and configured my connection. By lookin at the modem stats he told me that my speed is locked at 2mbps and my line strength is vry weak, so he would get my line checked. But nothing changed, even after a week.
My download speed was around 100kBps and my upload speed was around 8-10kBps. So i knew i cannot do video chatting with that kind of upload speed
Yesterday i registered a complaint at 1504 and got a msg that complaint has been registered. Today i got a messege again that my complaint has been resolved. I restarted my router and rechecked the stats.
Following were my stats:
1. Current rate
Downstream: 3999 kbps
Upstream: 765 kbps
2. Max rate
Downstream: 4340 kbps
Upstream: 744 kbps
3. SNR margin
Downstream: 6
Upstream: 10
4. Line Attenuation:
Downstream:29
Upstream: 42
By lookin at current downstream rate i assumed that my download speed is increased. I downloaded a file and was getting an average speed of 380kBps. I uploaded a file and got an average upload speed of 55kBps.
So i thought everything is improving now, but then the connection disconnected and the stats refreshed. Here are the new stats:
1. Current rate
Downstream: 2984 kbps
Upstream: 117 kbps
2. Max rate
Downstream: 4340 kbps
Upstream: 141 kbps
3. SNR margin
Downstream: 6
Upstream: 6.7
4. Line Attenuation:
Downstream:50.8
Upstream: 34.6
Upload speed was again 8-10 kBps and download speed was around 200 kBps.Now it frequently disconnects and stats are new every time. Sometimes my download current rate shows 3980 kBps and sometome it is down to 2430. Sometimes upload current rate is 300 and sometimes 100. So i have few queries:
a. I read somewhere that SNR margin should be high and Line attenuation should be low. So what does my current stats reflect?
b. Is my profile still locked at 2 mbps?
c. I have already registered complaint at 1504(which they marked as resolved without checking) and have also talked to JE by phone. He told me that line is okay. So what should i do now?
Edit: I am using TP-Link TD-W8968 modem-router, which i have bought 2 months back. I have used it with BSNL broadband in Jammu and it works fine there.
