I got a mail too, with broken image.I think, there is a "HUUUUUGE" gap between their marketing department and customer service. When they introduced new BB plans last month, their customer care had no clue on the new plans. They were not informed, but us, the customers were kept informed. Only after days later they came to a sync.Similar is the case with their "Technical" department and "Non-technical" department. I had the worst experience of calling both of them them in a ping-pong fashion for almost an hour, for reporting a problem in plan migration last month. Hope they correct their problems and keep up their service.
replied to airtel no response as usual customer care ppl got no idea of it!!!guess just a marketing tactics of airtel!!!:wall: