Tata Indicom Photon Plus: BEWARE: Prepaid can suck your pocket up! 4GB negative balance !

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Dear Customer care,

Greetings from your customer!

I sincerely apologize for the inconvenience caused to you.

I would like to inform you that this complaint has been put before the concerned department by you many a times already. I have recorded it as least priority and least bothered about resolving it at the earliest, as I have started enjoying your competitor's services. The longer you take to revert to me, the more I would get opportunities to post on various user review forums.

I would be much obliged if you could let me know how long I should 'bear with you', in terms of time units, with a precision of a decade.

Should you require any further grievances, please mail me at [email protected]

Thanks and regards,
Customer,
Tata Indicom.


Dear Mr. Padmanabha Holla

Greetings from Tata Indicom! Regret the inconvenience caused to you.

Our team is unable to reach you on your alternate number 9449219***, hence, request you to kindly provide us your contact number.

Should you require any further assistance please mail us at [email protected].

Thanks and Regards
Customer Care
Tata Indicom.
 
It is beyond my brains to understand how can I use 10240 units at 10:53 and then
2952 at 10:56

the same thin happened to me a year back with asianet data line.
they charged 1gb between 5 mins. i actually checked usage every day. an i noticed the date and time. and the bill came with extra money for 1gb. i went to asianet office to pay bills and i complaint them that i didnt use this much data. the girl went reception girl went inside and said its showing that you used that much data. then only i told here the time and date and ask shai download 1gb with in 5min with a 2mbps connection. After that she again went inside and gave me actual bill deducting the extra 1gb usage.
 
Dear Mr. Padmanabha Holla

Greetings from Tata Indicom! Regret the inconvenience caused to you.

Our team is unable to reach you on your alternate number 9449219***, hence, request you to kindly provide us your contact number.

Should you require any further assistance please mail us at [email protected].

Thanks and Regards
Customer Care
Tata Indicom.

Dear Tata Indicom Customer Care,

Greetings!

Sorry I missed your call. I was eagerly waiting for your call sitting by the phone from 10 July 2010 until today morning.
I just happened to attend a separation meeting and had to switch off my mobile phone from 1600 to 1800 hours this afternoon.
I think that is when you called me.

Please call me again. The number is valid. It is provided by a self-respecting vendor whom so far I have never felt like cancelling, unlike Tata.

And, it is (N)etiquette to use the same media to communicate.
That is if you get a mail complaint, reply by mail.
If you get a phone call, reply by phone.
If you get a posting on newsgroup, you post the reply in news group.

I bet you dont get it, do you?
 
Ok, Finally Tata Indicom Called me.
To say that they credited my account on 11 th Aug. Same story, I asked for evidences. The Nodal Officer for Karanataka, Ms. Stell Thomas said she will send me a mail.
After a minute, she calls me back to ask the email id. I give it to her. The email arrives soon.....

Low and behold!!!!

It has an excel sheet with all the transactions.
And you know what? Stella has Highlighted the transaction that she claims the credit Tata returned me.

Surprise!!! Surprise!!!!

IT is not the credit....
It is the bandwidth I got when I recharged my photon on 11th Aug 2010.

Here is the excel screenshot and next below is the screenshot I got when I recharged.



Proof that I recharged it on 11th Aug:



Now, dear Tata Indicom customer care, If it is 11th Aug, which row number says that you returned the eaten up usage?
 
Surprising that the above image does not tell it is recharged on 11 Aug.
I thought the time of transaction will be printed...
Neverthless...
here it is. This is the evidence that I recharged on 11th Aug. 2010

Holla.
 
Justice Finally!Today at around 13:40, the Nodal Officer Stella called me and told me that Tata Indicom has credited back the erroneously consumed usage back to my account.I am posting this using the newly allocated bandwidth.Thank you, Tata Indicom.And thank you, India Broadband Forum, without your help this would not have happened.You proved that customer voice works.You have provided the necessary platform to shout. (and man, I enjoyed every bit of it :-) )-- Holla.
 

Justice Finally!


Today at around 13:40, the Nodal Officer Stella called me and told me that Tata Indicom has credited back the erroneously consumed usage back to my account.

I am posting this using the newly allocated bandwidth.

Thank you, Tata Indicom.

And thank you, India Broadband Forum, without your help this would not have happened.
You proved that customer voice works.
You have provided the necessary platform to shout.
(and man, I enjoyed every bit of it :-) )
-- Holla.

Dear Mr.Padmanabha Holla

Greetings from Tata Indicom!

We value your membership highly and sincerely regret for the unfortunate turn of events and apologize for the delay in resolving your concern.

Further,we understand your grievance and assure you that, we will win back your faith in Tata Indicom with our exemplary service.

Should you require any further assistance please mail us at [email protected].

Committed to assist you with the best service!!

Thanks and Regards
Customer Care
Tata Indicom.
 
This thread tells a lot about the values of a TATA group company.After naming and shaming a TATA group company on public forum, a customer is given run-around for over 2 months. They cheat and when they are caught red-handed by a customer, they try their best to get the customer off their back by telling him a series of lies on the public forum. Just wonder about how most customers are treated by TATA group companies.It is upto this company to prove that cheating is not their company policy. They must investigate this case and fire the employees who tried to mislead this customer repeatedly and make an example out of this case.
 
This thread tells a lot about the values of a TATA group company.

After naming and shaming a TATA group company on public forum, a customer is given run-around for over 2 months. They cheat and when they are caught red-handed by a customer, they try their best to get the customer off their back by telling him a series of lies on the public forum. Just wonder about how most customers are treated by TATA group companies.

It is upto this company to prove that cheating is not their company policy. They must investigate this case and fire the employees who tried to mislead this customer repeatedly and make an example out of this case.

Couldn't agree with you more !!

Hats off to Hollappa for his patience, diligence and wisdom :adore:
 
Justice Finally!


Today at around 13:40, the Nodal Officer Stella called me and told me that Tata Indicom has credited back the erroneously consumed usage back to my account.

I am posting this using the newly allocated bandwidth.

Thank you, Tata Indicom.

And thank you, India Broadband Forum, without your help this would not have happened.
You proved that customer voice works.
You have provided the necessary platform to shout.
(and man, I enjoyed every bit of it :-) )
-- Holla.

lol 2 months to resolve this problem and after going threw so many hurdles....then also they did nt give anything xtra well atleat most of us know now how shit is tata indicom cc lol
 
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