uppili2008
Newbie
The main amendments made in the Quality of Service and Redressal of Grievances regulations for DTH Services are:
• The DTH operators have been prohibited from charging any fee towards visiting charges or repair and maintenance charges of DTH Consumer Premises Equipment during the period of warranty for such DTH Consumer Premises Equipment acquired on outright purchase basis.
Note of Member : Means they cannot charge any visiting or repairs and maintenance charges for customers who have been given the Rental Option.
• The DTH operators have been prohibited from changing the composition of their subscription packages during first six months of enrolment to the subscription package or during the period of validity of a prepaid subscription package, whichever is longer.
Note of Member : Means Dish tv act of moving channels from package to alacarte is hereby made illegal and they should change it.
• The DTH operators have been mandated to proportionately reduce the subscription charges for a package from which any channel is removed for first six months of enrolment or during the period of validity of a prepaid subscription package, whichever is longer or to replace the channel with a channel of same genre and language.
• Option to select the channel of the same genre and language in a subscription package to replace a channel which has become unavailable on the DTH platform, has been given to the DTH operator.
• The option of choosing the package with reduced charges or the package with replaced channel has been given to the subscriber.
Note of Member : A wellcome step. DTH operators cannot remove good channel and replace it with unpopular channel.
• Prior notice of fifteen days to be given by the DTH operator before changing the composition of any subscription package.
• DTH operators have been mandated to entertain requests of DTH subscribers for suspension of services if requested period of suspension does not exceed three calendar months and does not comprise part of a calendar month
Note of Member :Further in detailed discussion it was said all the DTH operators and few customers have supported minimum subsciption months and few customers have opposed it. Luckily because of our opposed opinion it was not made
Any way the main price control has to be done for DTH for which I request all the members to give their suggestions.
• The DTH operators have been prohibited from charging any fee towards visiting charges or repair and maintenance charges of DTH Consumer Premises Equipment during the period of warranty for such DTH Consumer Premises Equipment acquired on outright purchase basis.
Note of Member : Means they cannot charge any visiting or repairs and maintenance charges for customers who have been given the Rental Option.
• The DTH operators have been prohibited from changing the composition of their subscription packages during first six months of enrolment to the subscription package or during the period of validity of a prepaid subscription package, whichever is longer.
Note of Member : Means Dish tv act of moving channels from package to alacarte is hereby made illegal and they should change it.
• The DTH operators have been mandated to proportionately reduce the subscription charges for a package from which any channel is removed for first six months of enrolment or during the period of validity of a prepaid subscription package, whichever is longer or to replace the channel with a channel of same genre and language.
• Option to select the channel of the same genre and language in a subscription package to replace a channel which has become unavailable on the DTH platform, has been given to the DTH operator.
• The option of choosing the package with reduced charges or the package with replaced channel has been given to the subscriber.
Note of Member : A wellcome step. DTH operators cannot remove good channel and replace it with unpopular channel.
• Prior notice of fifteen days to be given by the DTH operator before changing the composition of any subscription package.
• DTH operators have been mandated to entertain requests of DTH subscribers for suspension of services if requested period of suspension does not exceed three calendar months and does not comprise part of a calendar month
Note of Member :Further in detailed discussion it was said all the DTH operators and few customers have supported minimum subsciption months and few customers have opposed it. Luckily because of our opposed opinion it was not made
Any way the main price control has to be done for DTH for which I request all the members to give their suggestions.
