triple play gurgaon - 80% Of speed - Beware

[Sushubh]

quality of service is very hard to maintain until there is a will to provide that at the very top. airtel has managed to keep their customers happy for a long time now. while other companies are sort of improving, airtel is degrading by the day. local operators especially the one like DEN which i believe have a monopoly in DLF areas in gurgaon have little incentive to offer a quality service. they are not competing against airtel. they are just providing an alternative. and most people have no other option and that is one of the core reasons why quality of service suck with most companies in india. most small operators are successful in regions where their customer base simply have no other options. you switched to DEN because airtel was going down. they are probably enjoying this new development. they probably have no idea what airtel customers are/were used to. so they do not have anything to compete against. these companies do not have customer retention departments.

 

[varunmalhotra]

When airtel was new, their service was superb and excellent, I remember getting a feedback/survey call asking if I am happy with outcome. Now they close the requests even without solving them and lot of games by their so called techs. So yeah their customer service is no longer superb. Yeah, we are at the mercy of these ISPs.

 

[Sushubh]

if we are lucky we might get an option in the form of hayai in the next 6-12 months

 

[varunmalhotra]

Wow man! Fingers crossed

 

[audioslave]

if we are lucky we might get an option in the form of hayai in the next 6-12 months

Time will only Tell

 

[devx101]

Wow man! Fingers crossed
some people have kept their fingers crossed for so many years now, that their fingers have started to ache...ouch ouch

 

[Bl3H]

so any idea on when Hayai will be launched here??btw...I had also switched to Triple play after the ridiculous so called "unlimited" broadband plans of Airtel and i have been quite satisfied with the customer care service(whenever i can get through to them) that is.Major problems though that i have been facing since the start are 1) there is no knowing when the connection disappears, usually happens at night when I plan to use the internet the most...and even today it was down from 12 pm to around 8 pm2) no matter what happens, the response to the problem always is change of lines from here to there..frankly speaking i have absolutely no idea which lines they keep on changing every single time i call them which is atleast twice a monthRegarding speed i generally do get arnd 460kbps downloading speed which i am quite satisfied with, so i dont know how varun is not getting that much in the same plan i guess(mine is the 1430 plan inclusive of taxes) and also they have never been rude to me .But now the frequency of these disconnections is just increasing by the day...and i dont like that, it is irritating and the amount of time that the net goes down is just too much. Plus, now I see that airtel has increased the download limit to 150gb from a max of 50 gb when I decided to stop using it, so i was wondering whether I should switch back to airtel or wait to see if hayai is coming or not.P.S. I still have my previous Airtel connection but changed the plan to a limited data plan when I started using triple play and frankly speaking I am glad I did not get rid of the connection as it comes quite handy at times. Changing the plan on airtel will barely take 4 days so just wanted to know they scenario regarding hayai.

 

[varunmalhotra]

Cool man, its good to see that you are getting full speed, yeah man, its really nice to hear and I really appreciate that you just joined today to make reply to this thread, may be you were searching for tripleplay and you came across this thread, anyway, Its always good to keep in touch. My plan's price is approx 1900, so its different one. (4MB till 50GB and then 2MB -- In night 4MB)Tripleplay guys gives me a new reason every time, sometime they say that their lines are having problems, sometime they say that they are not getting speed from backend, and they come up with a new reason every time lol, I am now getting approx 2mb on an average..

 

[Deleted member 13033]

@chromaniac wht abt u hav u even heard of these local cos in ur area lol

 

[Bobbyguitarist]

Cool man, its good to see that you are getting full speed, yeah man, its really nice to hear and I really appreciate that you just joined today to make reply to this thread, may be you were searching for tripleplay and you came across this thread, anyway, Its always good to keep in touch. My plan's price is approx 1900, so its different one. (4MB till 50GB and then 2MB -- In night 4MB)

Tripleplay guys gives me a new reason every time, sometime they say that their lines are having problems, sometime they say that they are not getting speed from backend, and they come up with a new reason every time lol, I am now getting approx 2mb on an average..
Does your plan cost 1099 or 1900Rs?
i think its 1099

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@chromaniac

wht abt u hav u even heard of these local cos in ur area lol
Yea..i too waiting for Chromaniac's reply!