Upgraded Act Fibernet Plans in Chennai

[AgentX]

It's 3TB - I just put in my request for upgrade. The CS team were unclear whether this is launched for residential (they were sure it was for enterprise/SMB only) but after I pointed out the plans, they checked and have created a ticket now.

I'll update whatever that happens next. Ideally, I want a dedicated fiber pair into my place instead of ethernet like now, and I want to disconnect the shared box power.

 

[warpspeed]

Usually residential users will always get higher amount of data. ACT offering 4TB to enterprise and 3TB to residential users for the same price is surprising.

 

[varkey]

^ Then maybe can take an SME connection at a residential place if its priced the same. At least it should have better contention ratio and SLA.

 

[AgentX]

I've tried before, they want your registered company details at the location if you need to apply SME connection.

 

[AgentX]

They've removed the 'silver' SME plan that offered 4000GB, now there's a different plan with 3000GB same as residential. Also, installation charges for existing customers is 2k - I tried to get this removed but that doesn't seem to be happening.

Multiple tickets opened, and they're double checking to see what kind of PC/laptop we have and that no router will be supplied by them.

Next is apparently feasibility, let's see what happens.

 

[warpspeed]

Yea, GPON providers don't usually supply any router. Same with my ISP as well. Is there any refundable amount in that 2k? otherwise that seems very high just for installation.

 

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[Jay]

They quoted me 5k for giga installation a few months ago. Non refundable. Although i think now they've revised it to 2.5k for existing connections.

Shouldn't they be providing an ONT if the optical fibre terminates in the house? I assumed that's what the installation charges are for.

 

[AgentX]

The 2k is for installation/ONT for existing customer as I'm told and non-refundable; ultimately you'll end up with ethernet but the fiber terminates inside the house rather than outside in a shared box.

 

[Jay]

What's the advantage of having a separate ONT? Better speeds than a shared one? If so I'm assuming there is a bandwidth limit for each fibre connection? I ask because the distance to my nearest ONT is barely 10 meters and ethernet cables seem to be capable of handling 1/10 Gbps depending upon the spec.

 

[varkey]

^ Yep, but you are mostly connected to a shared switch I believe, and if you have noisy neighbours your throughput can go down.
In a normal shared ethernet connection, their uplink is probably at 1 Gbps as most ONTs just have a 1 Gbps port, and I am sure they'd over provision that switch more than the available capacity. I haven't seen what type of devices they use for these shared installations, but it would probably be some relatively cheaper grade devices.

I guess in those cases it does help, atleast you are guaranteed the 1 Gbps till their OLT device.